Freshdesk + Targetprocess

Add bugs on TargetProcess for new tickets on Freshdesk

Need to make sure those support tickets make it to your developers as soon as possible? Use this Freshdesk TargetProcess integration to keep up with every single one, no matter how fast they come in. Once you set it up, every new ticket on Freshdesk will also automatically create a new bug on TargetProcess, giving you all the tools and information you need to make sure your support is always attentive and responds immediately to any issue.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
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Create Bug
Creates a new Bug (defect, error, flaw, mistake, failure or fault in a computer program). Can relate to User Story. Can be assigned to Release and Iteration.
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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket IdRequired
Action
Search
New Build
Triggers when a new Build is added by user.
Trigger
Scheduled
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New Feature
Triggers when new Feature is added by user.
Trigger
Scheduled
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New Release
Triggers when a new Release is added.
Trigger
Scheduled
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New Task
Triggers when a new Task is added by user.
Trigger
Scheduled
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New Time
Triggers when a new Time record is added to some Entity by User.
Trigger
Scheduled
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Add Requester to Request
Create new User-Requester and attach her to existing Request.
Action
Write
Create Bug
Creates a new Bug (defect, error, flaw, mistake, failure or fault in a computer program). Can relate to User Story. Can be assigned to Release and Iteration.
Action
Write
Create Comment
Appends a new Comment to existing Entity.
Action
Write
Create Request
Creates a Request, which can represent idea, issue or question from users.
Action
Write
Create Time
Create a Time record by User for specific Entity.
Action
Write
Delete Entity
Deletes an Entity, which follows selected criteria.
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search
New Bug
Triggers when a new Bug is added.
Trigger
Scheduled
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New Comment
Triggers when a new Comment is added to some Entity.
Trigger
Scheduled
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New Iteration
Triggers when a new Iteration is added.
Trigger
Scheduled
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New Request
Triggers when a new Request is added.
Trigger
Scheduled
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New Team Iteration
Triggers when a new Team Iteration is added.
Trigger
Scheduled
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New User Story
Triggers when a new User Story is added.
Trigger
Scheduled
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Change State
Change state of existing Entity. .
Action
Write
Create Build
Creates a Build entity in a project. Bugs and source code Revisions can be assigned to Build.
Action
Write
Create Feature
Create a Feature, a high-level requirement which contains User Stories.
Action
Write
Create Task
Creates a Task, a small chunk of work, typically less than 16 hours. Task must relate to User Story.
Action
Write
Create User Story
Creates a User Story, a statement of end user requirements in a couple of sentences. User Story can be assigned to Iteration or Release.
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

About Targetprocess

Targetprocess is a Visual Management Software.

Related categories

Project Management

Freshdesk + Targetprocess

Add bugs on TargetProcess for new tickets on Freshdesk

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

API Request (Beta)

Find Ticket by Id

New Build

New Feature

New Release

New Task

New Time

Add Requester to Request

Create Bug

Create Comment

Create Request

Create Time

Delete Entity

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

Find Contact

New Bug

New Comment

New Iteration

New Request

New Team Iteration

New User Story

Change State

Create Build

Create Feature

Create Task

Create User Story

About Freshdesk

Related categories

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About Targetprocess

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