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8x8 + Freshdesk + Filter by Zapier

Create Freshdesk tickets based from new 8x8 SMS messages

It will be very inconvenient for your customers to request or create a ticket by getting them to log in first to your Freshdesk service. With this integration, creating a ticket is just one 8x8 SMS message away. All a customer needs to do is to send an SMS message and a Freshdesk ticket will be created automatically.

It will be very inconvenient for your customers to request or create a ticket by getting them to log in first to your Freshdesk service. With this integration, creating a ticket is just one 8x8 SMS message away. All a customer needs to do is to send an SMS message and a Freshdesk ticket will be created automatically.

  1. When this happens...
    8x88x8
    New SMS Received

    Triggers when an SMS is sent to your virtual number.

    TriggerInstant
  2. automatically do this...
    Filter by ZapierFilter by Zapier
    Only continue if...

    Set up rules to specify when this Zap can continue running.

    ActionFilter
  3. then do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

  • 8x8 triggers, actions, and search

    New Chat Apps Message Received

    Triggers when a new chat app message is received.

    Trigger
    Instant
    Try It
  • 8x8 triggers, actions, and search

    New SMS Received

    Triggers when an SMS is sent to your virtual number.

    Trigger
    Instant
    Try It

    • Mobile

    • text Message

    Action
    Write

    • Only continue if...Required

    Action
    Filter
  • 8x8 triggers, actions, and search

    New Delivery Receipt

    Triggers when an SMS message has been delivered or rejected.

    Trigger
    Instant
    Try It

    • DestinationsRequired

    • Sender IDRequired

    • MessageRequired

    Action
    Write

    • Destination numberRequired

    • Sender IDRequired

    • MessageRequired

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
8x8 logo
8x8 logo

About 8x8

8x8’s integrated communications platform as a service(CPaaS) providing SMS, Voice, Chat Apps and Video Interaction integrations

Related categories

  • Phone & SMS
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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filter logo
filter logo

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.
Learn more

Related categories

  • Developer Tools
  • Zapier