Connect 8x8 and monday.com to unlock the power of automation

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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate 8x8 with monday.com - no code necessary. See how you can get setup in minutes.

Select a trigger from 8x8

A trigger is an event that starts your Zap and runs the workflow. For example, with 8x8, a trigger could be "New Chat Apps Message Received."

A trigger is the event that kicks off your automated workflow.

Setup an action from monday.com

An action is what takes place after the automation is triggered. For example, with monday.com, the action could be "Archive Board."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected 8x8 to monday.com

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your 8x8 to monday.com integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about 8x8 + monday.com integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with 8x8 and monday.com

How does the 8x8 and monday.com integration work?

The integration allows you to connect 8x8 with monday.com through triggers and actions. For example, when a new call is received in 8x8, it can trigger the creation of an item in monday.com, allowing for seamless task tracking.

What triggers are available for 8x8 in this integration?

Available triggers include receiving a new call, voicemail, or SMS message in 8x8. These can prompt actions in your monday.com boards, such as creating or updating items to keep everyone informed.

Can I automate task creation in monday.com from an 8x8 call?

Yes, you can set up automation so that whenever a call is received through 8x8, a new item is automatically created in your specified monday.com board. This helps keep your team updated on client interactions instantly.

Are there specific actions I can perform in monday.com when using the integration?

Actions you can perform include creating new items, updating existing ones, changing group assignments, and setting due dates based on different triggers from 8x8 like calls or voicemails.

Is it possible to update an existing item in monday.com based on a trigger from 8x8?

Absolutely, you can configure the integration so that any update from an 8x8 interaction—like an incoming call—will modify an existing item within monday.com. This might involve changing statuses or adding notes derived from the interaction.

Do I need technical expertise to set up the integration between 8x8 and monday.com?

No technical expertise is required. We provide a user-friendly interface that guides you through connecting both platforms using predefined triggers and actions. You just select what you need from drop-down menus.

Can I customize notifications in monday.com based on interactions from 8x8?

Yes, notifications can be customized. For example, if a high-priority call is received in 8x8, team members can receive immediate updates on their dashboards within monday.com, ensuring quick follow-ups.

Connect 8x8 and monday.com to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Chat Apps Message Received
Triggers when a new chat app message is received.
Trigger
Instant
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New SMS Received
Triggers when an SMS is sent to your virtual number.
Trigger
Instant
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- Mobile
- Message
  Required
Action
Write
- Board ID
  Required
Trigger
Instant
Try It
New Board
Triggers when a new board is created.
Trigger
Scheduled
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- Board ID
  Required
- Column IDs
  Required
Trigger
Instant
Try It
- Board ID
  Required
Trigger
Instant
Try It

- Board ID
  Required
Action
Write
- Item ID
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- Override empty fields
Action
Write
- Board ID
  Required
- Column Title
  Required
- Column Type
  Required
Action
Write
- Board ID
  Required
- Group ID
  Required
- Item Name
  Required
- Subitem Name
Action
Write
- Item ID
  Required
- Body
  Required
Action
Write
- Item ID
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- Subitem ID
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
  Required
Action
Write
- Board ID
  Required
- User :
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
- Column ID
  Required
Action
Search
- Board ID
  Required
Action
Search
- Board ID
  Required
- User :
  Required
Action
Search

New Delivery Receipt
Triggers when an SMS message has been delivered or rejected.
Trigger
Instant
Try It
- Destinations
  Required
- Sender ID
  Required
- Message
  Required
Action
Write
- Destination number
  Required
- Sender ID
  Required
- Message
  Required
Action
Write
- Board ID
  Required
Trigger
Instant
Try It
- Board ID
  Required
Trigger
Instant
Try It
- Board ID
  Required
- Column ID
  Required
Trigger
Instant
Try It
New User
Triggers when a new user joins your monday.com account.
Trigger
Scheduled
Try It
- Board ID
  Required
- Group ID
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- New Item Name Value
  Required
Action
Write
- Board Name
  Required
- Board Kind
  Required
- Template Id
- Workspace Id
Action
Write
- Board ID
  Required
- Group Name
  Required
Action
Write
- Board ID
  Required
- Item Name
  Required
- Subitem Name
Action
Write
- Board ID
  Required
- Group ID
  Required
Action
Write
- Board ID
  Required
- Group ID
  Required
- New Group Title
- Should add group to top?
Action
Write
- Board ID
  Required
- Item ID
  Required
- Column ID
  Required
- File
  Required
- File Name
  Required
Action
Write
- Board ID
  Required
- Column ID
  Required
Action
Search
- Board ID
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
- Column ID
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
Action
Search