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Quickly connect 8x8 to Slack with a Zapier template.

Our most popular template

Send 8x8 SMS messages as Slack channel messages
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8x8 + Slack
Send new 8x8 messages to Slack as channel messages
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8x8 + Slack

Send 8x8 SMS messages as Slack channel messages

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8x8 + Slack

Send new 8x8 messages to Slack as channel messages

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8x8 + Slack

How Zapier works

Zapier makes it easy to integrate 8x8 with Slack - no code necessary. See how you can get setup in minutes.

Select a trigger from 8x8

A trigger is an event that starts your Zap and runs the workflow. For example, with 8x8, a trigger could be "New Chat Apps Message Received."

A trigger is the event that kicks off your automated workflow.

Setup an action from Slack

An action is what takes place after the automation is triggered. For example, with Slack, the action could be "Add Reminder."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected 8x8 to Slack

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Triggers and actions are the main components of every automated workflow.

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your 8x8 to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about 8x8 + Slack integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with 8x8 and Slack

Can I integrate 8x8 with Slack for notifications?

Yes, you can integrate 8x8 with Slack to receive notifications directly in your Slack channels. This integration setup would allow you to trigger notifications for specific events such as missed calls or voicemails in 8x8.

How do we manage call handling within Slack using 8x8 integration?

With the 8x8 and Slack integration, users are able to manage call notifications within Slack channels. Although direct call handling isn't available, users can be notified of incoming and missed calls, allowing them to keep track of communication efficiently.

What triggers are available for the 8x8 and Slack integration?

Triggers such as 'New Voicemail', 'Missed Call', and 'Incoming Call' are available when integrating 8x8 with Slack. These triggers allow for automated actions in Slack whenever these events occur in your 8x8 system.

Are there any actions that can be executed in Slack from an 8x8 trigger?

Yes, actions like sending a channel message or directing a notification to specific team members can be executed in response to an event detected by an 8x8 trigger like a new voicemail or a missed call.

Do we need any specific permissions to link our 8x8 account with Slack?

You need administrative privileges on both platforms to configure the integration between your 8x8 account and Slack. This ensures both systems are able to communicate securely and effectively.

Can I customize which types of alerts I receive in Slack from the 8x8 system?

Yes, you can customize alerts by choosing specific triggers when setting up the integration. For example, if you only want notifications for voicemails but not for missed calls, these preferences can be configured accordingly.

How frequently do notifications get sent from 8x8 to our linked Slack channel?

Notifications from your linked 8x8 account are sent immediately as soon as an event matching one of your configured triggers occurs. This ensures real-time updates within your communication workflow.

Connect 8x8 and Slack to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Chat Apps Message Received
Triggers when a new chat app message is received.
Trigger
Instant
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New SMS Received
Triggers when an SMS is sent to your virtual number.
Trigger
Instant
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- Mobile
- Message
  Required
Action
Write
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
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- Channel
  Required
- User Name
- Shared
Trigger
Instant
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- Search Query
  Required
- Optimized data
Trigger
Polling
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- Zap Identifier
- Access type
Trigger
Instant
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New Saved Message
Triggers when you save a message.
Trigger
Instant
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- Message
  Required
- Remind when?
  Required
- User
Action
Write
- Channel
  Required
- Message
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Zap Identifier
Action
Write
- Channel
  Required
- Topic
  Required
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
- Email
- Optimized data
Action
Search
- Full Name
  Required
- Optimized data
Action
Search

New Delivery Receipt
Triggers when an SMS message has been delivered or rejected.
Trigger
Instant
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- Destinations
  Required
- Sender ID
  Required
- Message
  Required
Action
Write
- Destination number
  Required
- Sender ID
  Required
- Message
  Required
Action
Write
New Channel
Triggers when a new #channel is created.
Trigger
Instant
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- Include_alias
Trigger
Instant
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- User Name
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
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- Channel
  Required
- Reaction
- User
Trigger
Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- Channel
  Required
- Users
  Required
Action
Write
- Send Multi Message
- Message
  Required
- Send as a bot?
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Channel
  Required
- Message
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email
- Display Name
- User
Action
Write
- Apply standard error handling?
  Required
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Additional Request Headers
- Body
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
- Search Query
  Required
- Sort By
- Sort Direction
Action
Search
- ID
  Required
- Optimized data
Action
Search
- Bot Name
- Optimized data
Action
Search

Learn how to automate Slack on the Zapier blog

About 8x8

8x8’s integrated communications platform as a service(CPaaS) providing SMS, Voice, Chat Apps and Video Interaction integrations

Related categories

Phone & SMS

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.