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Frequently Asked Questions about Acuity Scheduling + SMS by Zapier integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Acuity Scheduling and SMS by Zapier
How do I set up the integration between Acuity Scheduling and SMS by Zapier?
To set up the integration, you'll need to create a Zap where you select a trigger event in Acuity Scheduling, such as 'New Appointment', and an action event in SMS by Zapier, like 'Send SMS'. This allows automatic sending of text messages when an appointment is booked in Acuity Scheduling.
Can I send SMS notifications for different types of appointments via Zapier?
Yes, our integration allows you to customize triggers for different types of appointments in Acuity Scheduling so that specific SMS messages can be sent depending on the appointment type chosen by your clients.
Is it possible to send reminder messages before an appointment using this integration?
Absolutely. You can create a Zap with a delay feature that sends out reminder messages through SMS by Zapier based on the timing you set prior to an appointment confirmed in Acuity Scheduling.
What details from Acuity Scheduling can be included in the SMS message?
In your Zap setup, you can map various details from Acuity Scheduling to personalize your SMS, such as client name, appointment date and time, and location. This information makes each message accurate and relevant.
How do we handle failed SMS messages in this integration?
If an SMS message fails to send due to incorrect configurations or issues with phone numbers, our system logs these errors. It’s important to test your Zaps thoroughly during setup to minimize such occurrences.
Is there a limit to how many SMS messages I can send using this integration?
The number of SMS messages sent depends on your plan with both Acuity Scheduling and Zapier's usage limits. It's advisable to review both plans’ terms regarding message limits.
Can I stop sending SMS notifications automatically during non-business hours?
Yes, you can set filters within your Zaps to ensure that text messages are only sent during specific business hours or through certain days of the week. This configuration helps avoid disturbances during off-hours.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.