Connect Airtable and Zendesk to unlock the power of automation

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Quickly connect Airtable to Zendesk with a Zapier template.

Our most popular template

Create Zendesk tickets from new Airtable forms
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Airtable + Zendesk
Create Zendesk tickets from new Airtable records
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Airtable + Zendesk
Add new Zendesk tickets to Airtable
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Zendesk + Airtable
Create Zendesk tickets from new Airtable forms
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Airtable + Zendesk
Update Zendesk tickets when new Airtable records are created
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Airtable + Zendesk
Create Zendesk tickets from new or updated Airtable records
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Airtable + Zendesk

Create Zendesk tickets from new Airtable forms

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Airtable + Zendesk

Create Zendesk tickets from new Airtable records

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Airtable + Zendesk

Add new Zendesk tickets to Airtable

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Zendesk + Airtable

Create Zendesk tickets from new Airtable forms

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Airtable + Zendesk

Update Zendesk tickets when new Airtable records are created

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Airtable + Zendesk

Create Zendesk tickets from new or updated Airtable records

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Airtable + Zendesk

Update Zendesk tickets with new or updated Airtable records
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Airtable + Zendesk
Update Zendesk tickets when new Airtable records appear in a view
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Airtable + Zendesk

How Zapier works

Zapier makes it easy to integrate Airtable with Zendesk - no code necessary. See how you can get setup in minutes.

Select a trigger from Airtable

A trigger is an event that starts your Zap and runs the workflow. For example, with Airtable, a trigger could be "New Record."

A trigger is the event that kicks off your automated workflow.

Setup an action from Zendesk

An action is what takes place after the automation is triggered. For example, with Zendesk, the action could be "Delete User."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Airtable to Zendesk

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Airtable to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Airtable + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Airtable and Zendesk

How can I connect my Airtable account with Zendesk?

You can connect your Airtable account with Zendesk by using API keys from both platforms within our integration settings. Once authenticated, you can start creating Zaps that define triggers and actions, such as creating a new Zendesk ticket when a new record is added in Airtable.

What triggers and actions are available for the Airtable-Zendesk integration?

For this integration, you can use triggers like 'New Record in View' from Airtable or 'New Ticket' in Zendesk. Actions include 'Create Record' in Airtable or 'Create Ticket' in Zendesk among others.

Can I update existing records in Airtable through a trigger from Zendesk?

Yes, you can set up a workflow where specific triggers from Zendesk update existing records in Airtable. You'll need to specify the fields that require updates based on your needs.

Is it possible to create chained workflows combining both triggers and actions between Airtable and Zendesk?

Absolutely! You can design complex workflows where actions caused by one trigger lead to another event. For example, creating a ticket in Zendesk could simultaneously update multiple fields across different tables in Airtable.

What should I do if my Zap fails during the data transfer between Airtable and Zendesk?

If your Zap fails during the data transfer, check for connectivity issues or errors in configuration settings for both apps. Proper authentication is crucial; ensure your API keys are correctly entered. Our support team is always ready to assist.

Are there any limitations on the number of records processed when using this integration?

While there are no hard limits on processing records for most integrations, consider performance impacts if dealing with large volumes of data. Segmenting Zaps can help manage loads efficiently between both apps.

How often does the data sync occur between Airtable and Zendesk once a trigger is set up?

The frequency of data syncing depends on your plan level; generally, our system checks for new data every few minutes once a trigger fires, ensuring timely updates across applications.

Connect Airtable and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Base
  Required
- Table
  Required
- Limit to View
- Include file contents?
Trigger
Scheduled
Try It
- Base
  Required
- Table
  Required
Action
Write
- Base
  Required
- Table
  Required
- Lookup Field
  Required
- Secondary Lookup Field
Action
Write
- Base
  Required
- Table
  Required
- Record
  Required
Action
Write
- Base
  Required
- Table
  Required
- Search by Field
- Search Value
- Search for Exact Match?
- Search Formula
- Limit to View
- Include file contents?
- Max Records
Action
Search

- Base
  Required
- Table
  Required
- Search by Field
- Search Value
- Search for Exact Match?
- Search Formula
- Limit to View
- Include file contents?
- Max Records
Action
Search or write
New Group
Triggers when a new group is created.
Trigger
Scheduled
Try It

- Organization
Trigger
Scheduled
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New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New View
Triggers when a new view is created.
Trigger
Scheduled
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
Action
Write
- Organization
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

- Base
  Required
- Table
  Required
- Help Text
- Which timestamp field should this Zap use to check for updates?
  Required
- Limit to View
- Include file contents?
Trigger
Scheduled
Try It
- CacheCopy
- Base
  Required
- Table
  Required
Action
Write
- Base
  Required
- Table
  Required
- Record
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Base
  Required
- Table
  Required
- Search by Field
- Search Value
- Search for Exact Match?
- Search Formula
- Limit to View
Action
Search
- Base
  Required
- Table
  Required
- Search by Field
- Search Value
- Search for Exact Match?
- Search Formula
- Limit to View
Action
Search or write
- View
  Required
Trigger
Scheduled
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Scheduled
Try It
New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- Should the comment be public?
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Subject
  Required
- Assignee
- Group_id
- Status
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External_id
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Info
- Type
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Search or write
- Query
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

Learn how to automate Airtable on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

About Airtable

Organize anything with Airtable, a modern database created for everyone. Airtable is a fast and flexible way to create tables to keep track of anything, from sales leads to vacation planning to inventory management.