Amazon SNS + Freshdesk

Create json messages in Amazon SNS for new tickets in Freshdesk

Stay updated in real-time whenever a new ticket is raised in Freshdesk. With this workflow, every time there's a new ticket in Freshdesk, a JSON message is created in Amazon SNS. This ensures seamless information transfer, helping your team to stay on top of customer issues and provide quality support in a timely manner.

Stay updated in real-time whenever a new ticket is raised in Freshdesk. With this workflow, every time there's a new ticket in Freshdesk, a JSON message is created in Amazon SNS. This ensures seamless information transfer, helping your team to stay on top of customer issues and provide quality support in a timely manner.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    Amazon SNSAmazon SNS
    Create JSON Message

    Triggers when a new JSON message is sent on a topic and parses the message body as JSON. Automatically manages the subscription.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Contact

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
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amazon-sns logo

About Amazon SNS

Amazon Simple Notification Service is a flexible, and fast messaging service which is fully managed. SNS is a simple and cost-effective method to message both distributed services and human recipients.
Learn moreHelp

Related categories

  • Amazon
  • Notifications
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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