AnswerConnect + Freshdesk

Create new Freshdesk tickets from new AnswerConnect messages

Easily streamline your customer service process with this convenient workflow. When a new message appears in AnswerConnect, it prompts the creation of a ticket in Freshdesk. This automatic process ensures every client communication is tracked meticulously in Freshdesk, saving time and boosting service efficiency.

Easily streamline your customer service process with this convenient workflow. When a new message appears in AnswerConnect, it prompts the creation of a ticket in Freshdesk. This automatic process ensures every client communication is tracked meticulously in Freshdesk, saving time and boosting service efficiency.

  1. When this happens...
    AnswerConnectAnswerConnect
    New Message

    Triggers when a new message is taken.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

  • AnswerConnect triggers, actions, and search

    New Message

    Triggers when a new message is taken.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
answerconnect logo
answerconnect logo

About AnswerConnect

AnswerConnect is a 24*7 live answering service that accepts inbound customer calls your business receives, assists your customers and helps them schedule appointments with your business.
Learn more

Related categories

  • Customer Support
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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