AnswerConnect + Zendesk

Manage new AnswerConnect messages by creating tickets in Zendesk

Automate your customer service process with this efficient workflow that seamlessly connects AnswerConnect and Zendesk. When a new message pops up in AnswerConnect, it creates a ticket in Zendesk instantly. It's the perfect solution for busy support teams looking to streamline their ticketing process and boost efficiency without manual data entry. Stay on top of your customer requests and accelerate your response time with this automated workflow.

Automate your customer service process with this efficient workflow that seamlessly connects AnswerConnect and Zendesk. When a new message pops up in AnswerConnect, it creates a ticket in Zendesk instantly. It's the perfect solution for busy support teams looking to streamline their ticketing process and boost efficiency without manual data entry. Stay on top of your customer requests and accelerate your response time with this automated workflow.

  1. When this happens...
    AnswerConnectAnswerConnect
    New Message

    Triggers when a new message is taken.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?
  • AnswerConnect triggers, actions, and search

    New Message

    Triggers when a new message is taken.

    Trigger
    Instant
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    • ViewRequired

    Trigger
    Scheduled
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    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
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  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
    Try It
answerconnect logo
answerconnect logo

About AnswerConnect

AnswerConnect is a 24*7 live answering service that accepts inbound customer calls your business receives, assists your customers and helps them schedule appointments with your business.
Learn more

Related categories

  • Customer Support
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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