AnswerForce + Freshservice

Create Freshservice tickets for new AnswerForce messages

Effortlessly manage your customer support tickets with this AnswerForce and Freshservice integration. When a new message is received in your AnswerForce app, a ticket is created in Freshservice, streamlining your customer service process. Enjoy an organized and efficient support workflow, ensuring that customer queries are addressed promptly and professionally.

When this happens...
New Message
Triggers when a new message is taken.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshservice for your domain.
ActionWrite

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Supported triggers and actions

What does this mean?

New Message
Triggers when a new message is taken.
Trigger
Instant
Try It
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Update User
Triggers when a user is updated.
Trigger
Instant
Try It
- SubjectRequired
- EmailRequired
- DescriptionRequired
- Priority
- CC Emails
- Ticket StatusRequired
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write

About AnswerForce

AnswerForce is a live answering service that helps small businesses stay connected with customers during business and off-hours with solutions like customer support, lead capture, appointment setting and more. The AnswerForce app lets you view the transcript of your customer calls, organize internal messages and supports a wide range of integrations with various other business tools.

Learn more

Related categories

Customer Support

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

Server Monitoring

AnswerForce + Freshservice

Create Freshservice tickets for new AnswerForce messages

Supported triggers and actions

New Message

New User

Update User

Create Ticket

SubjectRequired

EmailRequired

DescriptionRequired

Priority

CC Emails

Ticket StatusRequired

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

New Ticket

Update Ticket

Add Notes to a Ticket

Ticket NoRequired

NotesRequired

PrivateRequired

Create Requester

First NameRequired

Last Name

Job Title

Primary EmailRequired

Mobile Phone Number

Work Phone Number

Address

Background Information

About AnswerForce

Related categories

About Freshservice

Related categories