AskNicely + Magento
Send AskNicely NPS surveys following new orders in Magento
By surveying customers after they place an order, you can get an accurate gauge of how satisfied your customer base is and therefore how likely they are to give you repeat business and recommend your business to their friends. Following an order is the optimum time to trigger a survey because the customer is most likely to respond when they have recently engaged with your brand. An NPS survey gives a simple, fast way for the customer to give feedback, further increasing the likelihood that they'll respond.
By surveying customers after they place an order, you can get an accurate gauge of how satisfied your customer base is and therefore how likely they are to give you repeat business and recommend your business to their friends. Following an order is the optimum time to trigger a survey because the customer is most likely to respond when they have recently engaged with your brand. An NPS survey gives a simple, fast way for the customer to give feedback, further increasing the likelihood that they'll respond.
- When this happens...New Order
Triggers when Magento gets a new order.
- automatically do this!Add Survey Participant
Add a new survey participant.
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- 14 day trial for premium features & apps
New Customer
Triggers when Magento gets a new customer.
Try ItNew Order
Triggers when Magento gets a new order.
Try ItEmailRequired
First Name
Last Name
Password
Website IDRequired
Store ID
Group ID
Prefix
Suffix
Date Of Birth
Tax or VAT number
Gender
Middle Name
Order StatusRequired
Order comment
Email
Optionally, include comments in email
Order Item IDRequired
Quantity
New Order
Triggers when Magento gets a new order (with line item support).
Try ItNew Sales Order Credit Memo
Triggers when Magento gets a new sales order credit memo.
Try ItOrder Increment IDRequired
Order Status
Order comment
Notification Flag
New Response
Triggers when a customer responds with a score or comment.
Try It
