Autotask + Simplesat + Filter by Zapier
Create a ticket in Autotask when negative feedback is received by Simplesat
Don't let negative feedback go unresponded to. This zap will create a new ticket whenever negative feedback is received in Simplesat. Enabling a proactive response and recovery from a negative interaction.
Don't let negative feedback go unresponded to. This zap will create a new ticket whenever negative feedback is received in Simplesat. Enabling a proactive response and recovery from a negative interaction.
- When this happens...New Feedback
Triggers when new feedback is received.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Create Ticket
Creates a ticket.
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New Feedback
Triggers when new feedback is received.
Try ItSurvey API endpointRequired
Customer name
Customer emailRequired
Customer company
Team member ID
Team member name
Team member email
Ticket ID
Ticket subject
IdRequired
IdRequired
external_id
Name
EmailRequired
Company
Custom attributes
Tags
external_id
Name
EmailRequired
Custom attributes
IdRequired
Only continue if...Required
About Autotask
Autotask provides an IT business management solution that combines service desk, CRM, projects, time and expense, billing and more.
Related categories
About Simplesat
Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.
Related categories
About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.