AWS Lambda + SolarWinds Service Desk

Manage new SolarWinds Service Desk incidents by invoking AWS Lambda functions

Stay on top of your IT incident management with this streamlined workflow. When a new incident occurs in SolarWinds Service Desk, it directly invokes a function in AWS Lambda, ensuring immediate actions without the need for manual intervention. This seamless integration between SolarWinds and AWS Lambda helps you maintain swift incident response times and boost overall service efficiency.

Stay on top of your IT incident management with this streamlined workflow. When a new incident occurs in SolarWinds Service Desk, it directly invokes a function in AWS Lambda, ensuring immediate actions without the need for manual intervention. This seamless integration between SolarWinds and AWS Lambda helps you maintain swift incident response times and boost overall service efficiency.

  1. When this happens...
    SolarWinds Service DeskSolarWinds Service Desk
    New Incident

    Triggers when a new incident is created.

    TriggerScheduled
  2. automatically do this!
    AWS LambdaAWS Lambda
    Invoke Function (Async)

    Invokes a pre-built function asynchronously providing only data.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • SolarWinds Service Desk triggers, actions, and search

    New Asset

    New asset in your inventory.

    Trigger
    Scheduled
    Try It
  • SolarWinds Service Desk triggers, actions, and search

    New Contract

    New contract was added.

    Trigger
    Scheduled
    Try It
  • SolarWinds Service Desk triggers, actions, and search

    New Incident

    Triggers when a new incident is created.

    Trigger
    Scheduled
    Try It
  • SolarWinds Service Desk triggers, actions, and search

    New Release

    New release in your service desk.

    Trigger
    Scheduled
    Try It
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About AWS Lambda

AWS Lambda is a compute service that runs your code in response to events and automatically manages the compute resources for you, making it easy to build applications that respond quickly to new information.
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About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.
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