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Quickly connect Azure DevOps to Freshdesk with a Zapier template.

Our most popular template

Create Azure DevOps work items for new Freshdesk tickets
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Freshdesk + Azure DevOps
Add notes to Freshdesk tickets when new comments on Azure DevOps work items occur
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Azure DevOps + Freshdesk
Create tickets in Freshdesk from new work items in Azure DevOps
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Azure DevOps + Freshdesk
Update work items in Azure DevOps and automatically add notes to tickets in Freshdesk
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Azure DevOps + Freshdesk

Create Azure DevOps work items for new Freshdesk tickets

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Freshdesk + Azure DevOps

Add notes to Freshdesk tickets when new comments on Azure DevOps work items occur

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Azure DevOps + Freshdesk

Create tickets in Freshdesk from new work items in Azure DevOps

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Azure DevOps + Freshdesk

Update work items in Azure DevOps and automatically add notes to tickets in Freshdesk

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Azure DevOps + Freshdesk

How Zapier works

Zapier makes it easy to integrate Azure DevOps with Freshdesk - no code necessary. See how you can get setup in minutes.

Select a trigger from Azure DevOps

A trigger is an event that starts your Zap and runs the workflow. For example, with Azure DevOps, a trigger could be "Completed Build."

A trigger is the event that kicks off your automated workflow.

Setup an action from Freshdesk

An action is what takes place after the automation is triggered. For example, with Freshdesk, the action could be "Add Notes to a Ticket."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Azure DevOps to Freshdesk

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Azure DevOps to Freshdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Azure DevOps + Freshdesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Azure DevOps and Freshdesk

Can Azure DevOps and Freshdesk be integrated without coding skills?

Yes, our platform allows integration between Azure DevOps and Freshdesk without any need for coding. You can set up specific triggers and actions between the two systems using a user-friendly interface.

What triggers are available for Azure DevOps when integrated with Freshdesk?

When integrating Azure DevOps with Freshdesk, you can use triggers such as 'New Work Item', 'Updated Work Item', and even 'New Comment'. These triggers help to automate workflows efficiently.

How does the integration handle ticket updates in Freshdesk?

Once integrated, whenever there's a change in a Freshdesk ticket—like status updates or new internal notes—we can trigger an action in Azure DevOps, such as creating or updating a work item.

Is it possible to create work items in Azure DevOps directly from Freshdesk tickets?

Yes, you can set up an action to automatically create a work item in Azure DevOps from a new or updated ticket in Freshdesk. This feature keeps your development team aligned with customer support inquiries.

Can I automatically update comments in both systems through integration?

Absolutely. The integration allows you to synchronize comments between Freshdesk and Azure DevOps so that notes added on one platform are automatically reflected on the other.

What happens if an integration process fails? Will there be a notification system?

We have robust error-handling procedures in place that notify you if any part of the integration process fails. This ensures continuous monitoring and minimal downtime.

Are there predefined templates available for common integrations between Azure DevOps and Freshdesk?

Yes, we offer predefined templates for popular scenarios which include common triggers and actions like synchronizing comments or creating new work items. You can use these templates as starting points for your custom integration needs.

Connect Azure DevOps and Freshdesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Build Definition
  Required
- Build Status
- Project
  Required
Trigger
Instant
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- Project
  Required
- Repository
  Required
- Branch
Trigger
Instant
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- Project
  Required
- Area Path
- Work Item Type
Trigger
Instant
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- Project
  Required
- Build Definition
  Required
Action
Write
- Project
  Required
- Type
  Required
- Work Item
  Required
- Do you want to supress notifications for this update?
Action
Write

- Api_docs_info
- Apply standard error handling?
  Required
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Additional Request Headers
- Body
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
- Project
  Required
- Type
  Required
- Title
  Required
- Area Path
- Iteration
- Assigned To
- Description
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category Id
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category Id
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Email
  Required
Action
Search

- Project
  Required
- Path
  Required
Trigger
Instant
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- Project
  Required
- Area Path
- Work Item Type
- Contains String
  Required
Trigger
Instant
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- Project
  Required
- Area Path
- Work Item Type
- Changed Field
Trigger
Instant
Try It
- Project
  Required
- Type
  Required
- Title
  Required
- Area Path
- Iteration
- Assigned To
- Description
Action
Write
- Project
  Required
- Work Item Number
  Required
- Link
  Required
- Comment
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Type
- Description
  Required
- Priority
- CC Emails
Action
Write
- Api_docs_info
- Apply standard error handling?
  Required
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Additional Request Headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

Learn how to automate Freshdesk on the Zapier blog

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

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GitHub

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Project Management

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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