Integrate Azure DevOps with TOPdesk to automate your work

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2. Choose an Action
The event an automation performs after it's triggered
Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Azure DevOps with TOPdesk - no code necessary. See how you can get setup in minutes.

Select a trigger from Azure DevOps

A trigger is an event that starts your Zap and runs the workflow. For example, with Azure DevOps, a trigger could be "Completed Build."
A trigger is the event that kicks off your automated workflow.

Setup an action from TOPdesk

An action is what takes place after the automation is triggered. For example, with TOPdesk, the action could be "Create an Incident."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Azure DevOps to TOPdesk

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.
Triggers and actions are the main components of every automated workflow.

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Make work flow with AI

Level up your Azure DevOps to TOPdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Azure DevOps + TOPdesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Azure DevOps and TOPdesk

To connect Azure DevOps with TOPdesk, you need to use our integration platform which supports both tools. Start by setting up triggers in Azure DevOps, such as work item updates, and configure actions in TOPdesk, like creating incident tickets. This setup ensures that every change in your development process is synchronized with your service desk operations.

In our Azure DevOps to TOPdesk integration, you can set up triggers such as new work item creation, work item updates, and build completion. These triggers can prompt actions in TOPdesk like creating or updating tickets.

Yes, the integration allows for mapping and syncing of custom fields between Azure DevOps and TOPdesk. You can ensure that both systems reflect the same data for better tracking and management.

If an update fails during synchronization between Azure DevOps and TOPdesk, our system logs the error details for you to review. You'll receive a notification about the failure so it can be addressed promptly to maintain workflow continuity.

Yes, you can automate ticket closures in TOPdesk based on specific activities or states of items in Azure DevOps. By configuring actions linked to completed work items or resolved issues, tickets in TOPdesk can be closed automatically.

When setting up the integration between Azure DevOps and TOPdesk, ensure that you have appropriate permissions granted in both systems. Typically, API access is required so that triggers and actions are executed properly without any permission-related interruptions.

Our current integration supports standard data types like text fields, numbers, dates, and selection lists. However, attachments or complex object types might require additional configuration or support verification based on current capabilities.

Connect Azure DevOps and TOPdesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Azure DevOps and TOPdesk to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger
Start here
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Start here
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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Build Definition
      Required
    • Build Status
    • Project
      Required
    Trigger
    Instant
    Try It
    • Project
      Required
    • Repository
      Required
    • Branch
    Trigger
    Instant
    Try It
    • Project
      Required
    • Area Path
    • Work Item Type
    Trigger
    Instant
    Try It
    • Project
      Required
    • Build Definition
      Required
    Action
    Write

Learn how to automate Azure DevOps on the Zapier blog

Learn how to automate TOPdesk on the Zapier blog

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About Azure DevOps
Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.
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    About TOPdesk
    Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
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