Azure DevOps + Zendesk

Create new Azure DevOps work items for every new ticket in Zendesk

Empower your customer support team with this efficient Zendesk and Azure DevOps workflow. When you receive a new ticket in Zendesk, a corresponding work item is instantly created in Azure DevOps. This smooth process accelerates your reaction times and streamlines task management within the team. The seamless exchange of data between platforms takes place in the background, letting your team focus on resolving customer issues.

Empower your customer support team with this efficient Zendesk and Azure DevOps workflow. When you receive a new ticket in Zendesk, a corresponding work item is instantly created in Azure DevOps. This smooth process accelerates your reaction times and streamlines task management within the team. The seamless exchange of data between platforms takes place in the background, letting your team focus on resolving customer issues.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerScheduled
  2. automatically do this!
    Azure DevOpsAzure DevOps
    Create Work Item

    Create a new work item.

    ActionWrite
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Supported triggers and actions

  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It
azure-devops logo
azure-devops logo

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

Related categories

  • Developer Tools
  • Microsoft

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zendesk logo
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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

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  • Customer Support

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