Basecamp 3 + Freshdesk

Create new Basecamp 3 messages from updated Freshdesk tickets

This workflow initiates when a ticket gets updated in Freshdesk, prompting a new message creation in Basecamp 3. Enhance your team communication and efficiency by ensuring everyone is notified of changes in ticket status immediately. Keep your teamwork seamless without the hassle of manual updates.

When this happens...
Update Ticket
Triggers when a Ticket is updated.
TriggerInstant
automatically do this!
Create Message
Triggers when a new message is created in a message board.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket IdRequired
Action
Search
- AccountRequired
- ProjectRequired
- Types
- Events
Trigger
Instant
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- AccountRequired
- ProjectRequired
- FolderRequired
- Sub Folder
Trigger
Scheduled
Try It
- AccountRequired
- Project
Trigger
Scheduled
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- AccountRequired
- ProjectRequired
- Schedule
Trigger
Instant
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- AccountRequired
- ProjectRequired
- Todo Set
Trigger
Instant
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- AccountRequired
- ProjectRequired
- FolderRequired
- Sub Folder
Trigger
Scheduled
Try It
- AccountRequired
- ProjectRequired
- FolderRequired
- Sub Folder
- TitleRequired
- ContentRequired
- Status
Action
Write
- AccountRequired
- ProjectRequired
- Message BoardRequired
- MessageRequired
- ContentRequired
Action
Write
- AccountRequired
- NameRequired
- Description
Action
Write
- AccountRequired
- ProjectRequired
- ScheduleRequired
- SummaryRequired
- Starts AtRequired
- Ends AtRequired
- All Day
- Description
Action
Write
- AccountRequired
- ProjectRequired
- TodoRequired
- ContentRequired
Action
Write
- AccountRequired
- ProjectRequired
- To-do SetRequired
- To-do ListRequired
- To-doRequired
- Mark To-do as Complete?
- To-Do Title
- Assigned to
- People to Notify When Completed
- Starts On
- Due On
- Notes
Action
Write
- AccountRequired
- ProjectRequired
- FolderRequired
- Sub Folder
- Search NameRequired
Action
Search
- AccountRequired
- Project
- Name or Email to SearchRequired
Action
Search
- AccountRequired
- ProjectRequired
- Todo SetRequired
- Search NameRequired
Action
Search
- AccountRequired
- Search NameRequired
- NameRequired
- Description
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search
New Account
Triggers when a new basecamp account is created.
Trigger
Scheduled
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- AccountRequired
- ProjectRequired
Trigger
Instant
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- AccountRequired
- ProjectRequired
- Message Board
Trigger
Instant
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- AccountRequired
Trigger
Scheduled
Try It
- AccountRequired
- ProjectRequired
- Todo Set
- Todo List
- Completed or Uncompleted?Required
Trigger
Instant
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- AccountRequired
- ProjectRequired
- Todo Set
- Todo List
Trigger
Instant
Try It
- AccountRequired
- ProjectRequired
- CampfireRequired
- ContentRequired
Action
Write
- AccountRequired
- ProjectRequired
- SubjectRequired
- ContentRequired
Action
Write
- AccountRequired
- ProjectRequired
- Person
- Name
- Email Address
- Title
- Company Name
Action
Write
- AccountRequired
- TemplateRequired
- NameRequired
- Description
Action
Write
- AccountRequired
- ProjectRequired
- Todo SetRequired
- Todo ListRequired
- NameRequired
- Description
- Assignees
- Notify Assignees
- Due On
Action
Write
- AccountRequired
- ProjectRequired
- Todo SetRequired
- NameRequired
- Description
Action
Write
- AccountRequired
- ProjectRequired
- FolderRequired
- Sub Folder
- FileRequired
- Name
- Description
Action
Write
- AccountRequired
- ProjectRequired
- To-do SetRequired
- To-do ListRequired
- Search Query
Action
Search
- AccountRequired
- Search NameRequired
Action
Search
- AccountRequired
- ProjectRequired
- FolderRequired
- Sub Folder
- Search NameRequired
- TitleRequired
- ContentRequired
- Status
Action
Search or write
- AccountRequired
- ProjectRequired
- Todo SetRequired
- Search NameRequired
- NameRequired
- Description
Action
Search or write

About Basecamp 3

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on.

Related categories

Project Management

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

Related Zap Templates

Add Basecamp 3 to-dos from new Freshdesk tickets

Create messages in Basecamp 3 for new tickets in Freshdesk

Basecamp 3 + Freshdesk

Create new Basecamp 3 messages from updated Freshdesk tickets

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

API Request (Beta)

Find Ticket by Id

New Activity

New Document

New Person

New Schedule Entry

New To-Do List

New Upload

Create Document

Create Comment on Message

Create Project

Create Schedule Entry

Create Comment on Todo

Update To-Do

Find Document

Find Person

Find To-Do List

Find or Create Project

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

Find Contact

New Account

New Comment

New Message

New Project

To-Do Completed/Uncompleted

New To-Do

Create Campfire Message

Create Message

Add Person to a Project

Create Project From Template

Create To-Do

Create To-Do List

Upload File

Find To-Do

Find Project

Find or Create Document

Find or Create To-Do List

About Basecamp 3

Related categories

Similar apps

Trello

Teamwork

Slack

About Freshdesk

Related categories

Similar apps

Zendesk

Help Scout

Mojo Helpdesk

Related Zap Templates

Related Zap Templates