Better Stack + Jira Service Management

Create Jira Service Management requests for new or updated Better Stack incidents

Stay on top of incidents with this Better Stack to Jira Service Management workflow. Whenever there's a new or updated incident in Better Stack, a request will be created in Jira Service Management, helping your team respond quickly and efficiently. This automation ensures a seamless flow of information between both platforms, keeping everyone updated on the latest incident status.

Stay on top of incidents with this Better Stack to Jira Service Management workflow. Whenever there's a new or updated incident in Better Stack, a request will be created in Jira Service Management, helping your team respond quickly and efficiently. This automation ensures a seamless flow of information between both platforms, keeping everyone updated on the latest incident status.

  1. When this happens...
    Better StackBetter Stack
    New or Updated Incident

    Triggers when new incidents are created, or when existing incidents are updated.

    TriggerInstant
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

  • Better Stack triggers, actions, and search

    New or Updated Incident

    Triggers when new incidents are created, or when existing incidents are updated.

    Trigger
    Instant
    Try It
    • Incident IDRequired

    • Acknowledged by

    Action
    Write
    • Short name

    • Brief SummaryRequired

    • Description

    • Requester emailRequired

    • Escalation policy ID

    • Alert settings - Call

    • Alert settings - Text

    • Alert settings - Email

    • Alert settings - Push notification

    • Team alert wait time

    Action
    Write
    • Incident IDRequired

    Action
    Search
  • Better Stack triggers, actions, and search

    On-Call Contact Changed

    Triggers when an on-call contact changes.

    Trigger
    Instant
    Try It
    • Incident IDRequired

    • ContentRequired

    • Comment by

    Action
    Write
    • Incident IDRequired

    • Resolved by

    Action
    Write
    • Date & Time

    Action
    Search
better-stack logo
better-stack logo

About Better Stack

Better Stack is a tool to provide reliable monitoring with voice calls and beautiful on-call scheduling. Configure everything in just 3 minutes, free plan included!
Learn more

Related categories

  • Server Monitoring
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

  • Customer Support