Better Stack + Zendesk

Create Zendesk tickets for new or updated incidents in Better Stack

Boost your customer service efficiency with this workflow. This process takes action when there is a new incident or an update to an existing one in Better Stack - immediately initiating a ticket creation in Zendesk. This proactive approach ensures faster responses to each incident, improves the resolution process, and strengthens customer relationships, enabling you to manage support tickets quickly and effectively.

Boost your customer service efficiency with this workflow. This process takes action when there is a new incident or an update to an existing one in Better Stack - immediately initiating a ticket creation in Zendesk. This proactive approach ensures faster responses to each incident, improves the resolution process, and strengthens customer relationships, enabling you to manage support tickets quickly and effectively.

  1. When this happens...
    Better StackBetter Stack
    New or Updated Incident

    Triggers when new incidents are created, or when existing incidents are updated.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

  • Better Stack triggers, actions, and search

    New or Updated Incident

    Triggers when new incidents are created, or when existing incidents are updated.

    Trigger
    Instant
    Try It
    • Incident IDRequired

    • Acknowledged by

    Action
    Write
    • Short name

    • Brief SummaryRequired

    • Description

    • Requester emailRequired

    • Escalation policy ID

    • Alert settings - Call

    • Alert settings - Text

    • Alert settings - Email

    • Alert settings - Push notification

    • Team alert wait time

    Action
    Write
    • Incident IDRequired

    Action
    Search
  • Better Stack triggers, actions, and search

    On-Call Contact Changed

    Triggers when an on-call contact changes.

    Trigger
    Instant
    Try It
    • Incident IDRequired

    • ContentRequired

    • Comment by

    Action
    Write
    • Incident IDRequired

    • Resolved by

    Action
    Write
    • Date & Time

    Action
    Search
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better-stack logo

About Better Stack

Better Stack is a tool to provide reliable monitoring with voice calls and beautiful on-call scheduling. Configure everything in just 3 minutes, free plan included!
Learn more

Related categories

  • Server Monitoring
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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