Call Tools PCC + Google Sheets
Track new Call Tools PCC call disposition events by creating rows in Google Sheets
Streamline your call event tracking with this workflow. Whenever a new call disposition event occurs in your Call Tools PCC app, a row is promptly added in a designated Google Sheets spreadsheet. This provides a reliable and outsourced solution for capturing and managing call information, making it easier to track, analyze, and make data-driven decisions in real-time.
Streamline your call event tracking with this workflow. Whenever a new call disposition event occurs in your Call Tools PCC app, a row is promptly added in a designated Google Sheets spreadsheet. This provides a reliable and outsourced solution for capturing and managing call information, making it easier to track, analyze, and make data-driven decisions in real-time.
- When this happens...New Call Disposition Event
Triggers when a new call disposition is created by an agent in Call Tools.
- automatically do this!Create Spreadsheet Row
Create a new row in a specific spreadsheet.
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New Calendar Event
Triggers when a new calendar event is created by an agent in Call Tools.
Try ItNew Call Disposition Event
Triggers when a new call disposition is created by an agent in Call Tools.
Try ItNew Contact
Triggers when a individual new contact is created by an user or over the API. Does not trigger for bulk contact creation processes such as CSV imports of contacts.
Try ItNew Email
Triggers when a new email is sent by a agent in Call Tools.
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New Phone Call
Triggers when a new phone call is created (after the call ends). Note that depending how fast the agent saves a call disposition, the agent selected call disposition might not be available on the Call object. Use the "Created Call Disposition" trigger instead of the agent call disposition id is needed.
Try ItNew Support Case
Triggers when an agent in Call Tools creates a new support case with one of your callers. This is not a case opened with Call Tools support.
Try ItNew Contact Disposition Event
Triggers when a contact disposition is updated.
Try ItNew Email Address
Triggers when a new email address is added to a contact. Does not trigger for bulk processes such as CSV contact imports.
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