Canny + Freshdesk

Create tickets in Freshdesk for new posts in Canny

Boost your customer service efficiency with this workflow. When a new post is created in Canny, it will generate a support ticket in Freshdesk instantly. This smooth interplay between Canny and Freshdesk ensures you never miss out on addressing any customer posts, enhancing your response time and customer satisfaction levels.

Boost your customer service efficiency with this workflow. When a new post is created in Canny, it will generate a support ticket in Freshdesk instantly. This smooth interplay between Canny and Freshdesk ensures you never miss out on addressing any customer posts, enhancing your response time and customer satisfaction levels.

  1. When this happens...
    CannyCanny
    New Post

    Triggers when a new post is created.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Board

    Trigger
    Instant
    Try It
    • Board

    Trigger
    Instant
    Try It
    • Board

    Trigger
    Instant
    Try It
    • Author IDRequired

    • Internal

    • Post IDRequired

    • ValueRequired

    Action
    Write
    • Board

    Trigger
    Instant
    Try It
    • Board

    Trigger
    Instant
    Try It
    • Post IDRequired

    • Changer IDRequired

    • Should Notify Voters?Required

    • StatusRequired

    Action
    Write
    • Email

    • NameRequired

    • User IDRequired

    Action
    Write
canny logo
canny logo

About Canny

Canny is a user feedback tool that lets you keep track of all of your user feedback in one organized place.
Learn more

Related categories

  • Product Management
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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