ChatBot + Help Scout
Create new Help Scout conversations from new ChatBot messages
Effortlessly manage your customer service inquiries using this workflow. When a new message is detected in your ChatBot application, it will initiate a fresh conversation in Help Scout. This streamlined process not only helps in promptly addressing customer issues but also in efficiently organizing your support threads in Help Scout, saving you time and effort.
Effortlessly manage your customer service inquiries using this workflow. When a new message is detected in your ChatBot application, it will initiate a fresh conversation in Help Scout. This streamlined process not only helps in promptly addressing customer issues but also in efficiently organizing your support threads in Help Scout, saving you time and effort.
- When this happens...New Message
Triggers when a user sends a message that triggers the chosen interaction.
- automatically do this!Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
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New Message
Triggers when a user sends a message that triggers the chosen interaction.
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
