Skip to content

Integrate ChatBot with HelpDesk to automate your work

Start with Google for free

1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate ChatBot with HelpDesk - no code necessary. See how you can get setup in minutes.

Select a trigger from ChatBot

A trigger is an event that starts your Zap and runs the workflow. For example, with ChatBot, a trigger could be "New Message."

A trigger is the event that kicks off your automated workflow.

Setup an action from HelpDesk

An action is what takes place after the automation is triggered. For example, with HelpDesk, the action could be "Create Ticket."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ChatBot to HelpDesk

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Best Est. ROI - Winter 2024

G2 Badge - Best Results - Winter 2024

G2 Badge - Most Implementable - Winter 2024

G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect ChatBot to HelpDesk with a Zapier template.

Our most popular template

Instantly create a new Helpdesk ticket for a new ChatBot message
Details
Try it
ChatBot + HelpDesk

Instantly create a new Helpdesk ticket for a new ChatBot message

ChatBot + HelpDesk

Make work flow with AI

Level up your ChatBot to HelpDesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Illustration of AI enhancing Zapier workflows with automation and app integrations.

Connect ChatBot and HelpDesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect ChatBot and HelpDesk to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Message
Triggers when a user sends a message that triggers the chosen interaction.
Trigger
Instant
Try It
Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
Try It
New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
Try It
Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
Try It
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write

- ID
  Required
- Ticket followers (agents)
Action
Write
- Ticket ID
Action
Write

- ID
  Required
- Requester email
  Required
Action
Search

New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
Try It
Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
Try It
Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
Try It
Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
Try It
- ID
  Required
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- ID
  Required
- Tags
Action
Write
- Upload transaction ID
- File content
  Required
- File name
Action
Write
- ID
  Required
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write

Learn how to automate ChatBot on the Zapier blog

Learn how to automate HelpDesk on the Zapier blog

About ChatBot

ChatBot is a universal and comprehensive framework for building modern AI chatbots. It can be used by total beginners as well as advanced developers.

Learn more Help

Related categories

About HelpDesk

HelpDesk is a ticketing software for effortless customer support

Related categories

Customer Support

Connect ChatBot to HelpDesk on the world's largest no-code automation platform

Sign up with Google