Connect ChatBot and Zendesk to unlock the power of automation

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Quickly connect ChatBot to Zendesk with a Zapier template.

Our most popular template

Create ZenDesk tickets when ChatBot interactions are triggered
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ChatBot + Zendesk
Automatically create a Zendesk ticket when you get a new ChatBot message
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ChatBot + Zendesk
Create Zendesk tickets from new ChatBot messages
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ChatBot + Zendesk

Create ZenDesk tickets when ChatBot interactions are triggered

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ChatBot + Zendesk

Automatically create a Zendesk ticket when you get a new ChatBot message

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ChatBot + Zendesk

Create Zendesk tickets from new ChatBot messages

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ChatBot + Zendesk

How Zapier works

Zapier makes it easy to integrate ChatBot with Zendesk - no code necessary. See how you can get setup in minutes.

Select a trigger from ChatBot

A trigger is an event that starts your Zap and runs the workflow. For example, with ChatBot, a trigger could be "New Message."

A trigger is the event that kicks off your automated workflow.

Setup an action from Zendesk

An action is what takes place after the automation is triggered. For example, with Zendesk, the action could be "Delete User."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ChatBot to Zendesk

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your ChatBot to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about ChatBot + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ChatBot and Zendesk

How can I integrate ChatBot with Zendesk?

To integrate ChatBot with Zendesk, you can use webhooks to trigger actions in Zendesk based on specific events in ChatBot. You'll need to configure triggers in ChatBot that send HTTP requests to your Zendesk account. Make sure the proper authentication and API keys are utilized for a seamless integration.

What types of triggers can be set in the ChatBot for Zendesk integration?

In ChatBot, you can set triggers based on various events like new conversations, user messages, or specific keywords. These triggers can automatically push data or create actions within Zendesk, such as opening tickets or updating customer records.

Can our ChatBot create a ticket in Zendesk automatically?

Yes, by setting up the right trigger within ChatBot, whenever certain conditions are met during a user's interaction, an HTTP request can be sent to Zendesk's API to create a ticket automatically. This requires correctly setting up the action URL and including all necessary ticket information in your request.

Is it possible for our team to update Zendesk tickets from responses provided by the ChatBot?

Absolutely. Using actions defined in the workflow automation settings, you can configure your ChatBot to send updates back to existing tickets in Zendesk. This may involve using webhooks that include ticket IDs and update details formatted according to what Zendesk's API requires.

What should be considered when setting up authentication between ChatBot and Zendesk?

When integrating with Zendesk, ensure that API credentials such as tokens or username/password combos are securely stored and only accessible by authorized systems. Implementing IP whitelisting and encryption could also enhance security during data transmission.

Do we need any additional software to facilitate communication between our ChatBot and Zendesk?

Typically, additional software isn't required as long as both systems support webhooks or RESTful APIs for integration. However, understanding both platforms' APIs is crucial for smooth configuration.

How do error handling and retries work when there is an issue while integrating with Zendesk?

In case of failures during an API call from ChatBot to Zendesk—such as network issues or incorrect payload formats—we recommend implementing retry logic on certain types of errors like timeouts or transient server problems. Proper logging should also be enabled for error tracking.

Connect ChatBot and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

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Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Message
Triggers when a user sends a message that triggers the chosen interaction.
Trigger
Instant
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- View
  Required
Trigger
Scheduled
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- Tags
Trigger
Instant
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- Ticket (Required for non-admins)
Trigger
Scheduled
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New User
Triggers when a new user is created.
Trigger
Scheduled
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- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write

- Ticket (Required for non-admins)
- Comment
  Required
- Should the comment be public?
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Subject
  Required
- Assignee
- Group_id
- Status
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External_id
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Info
- Type
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Search or write
- Query
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

New Group
Triggers when a new group is created.
Trigger
Scheduled
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- Organization
Trigger
Scheduled
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New Organization
Triggers when a new organization is created.
Trigger
Scheduled
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- Organization
Trigger
Scheduled
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New View
Triggers when a new view is created.
Trigger
Scheduled
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- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
Action
Write
- Organization
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write