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Quickly connect ChatBot to Zoho Desk with a Zapier template.

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Create new Zoho Desk tickets from new ChatBot messages
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ChatBot + Zoho Desk

Create new Zoho Desk tickets from new ChatBot messages

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ChatBot + Zoho Desk

How Zapier works

Zapier makes it easy to integrate ChatBot with Zoho Desk - no code necessary. See how you can get setup in minutes.

Select a trigger from ChatBot

A trigger is an event that starts your Zap and runs the workflow. For example, with ChatBot, a trigger could be "New Message."

A trigger is the event that kicks off your automated workflow.

Setup an action from Zoho Desk

An action is what takes place after the automation is triggered. For example, with Zoho Desk, the action could be "Add Attachment."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ChatBot to Zoho Desk

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your ChatBot to Zoho Desk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about ChatBot + Zoho Desk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ChatBot and Zoho Desk

How does the integration between ChatBot and Zoho Desk work?

Our integration connects ChatBot with Zoho Desk through automated workflows using triggers and actions. When a specified event occurs in ChatBot, like receiving a new message, it can trigger an action in Zoho Desk such as creating a new ticket or updating an existing one.

What are the key triggers available for integrating ChatBot with Zoho Desk?

Key triggers include new messages from users in ChatBot and specific keywords detected in conversations. These triggers can initiate actions in Zoho Desk, like posting a reply or assigning tickets to agents.

Can I customize the actions that occur in Zoho Desk when a trigger is activated in ChatBot?

Yes, you can customize actions such as creating tickets, updating ticket fields, posting comments, or notifying team members based on specific conditions or data attributes gathered from ChatBot conversations.

Are there limitations on the types of data that can be sent from ChatBot to Zoho Desk?

While most textual data and standard metadata from conversations can be sent over, we recommend checking our documentation for specific field limitations or required formats to ensure compatibility.

How can I make sure that all interactions are logged correctly when using the integration?

To ensure accurate logging of interactions, verify that all your trigger conditions and corresponding actions are properly set up within both platforms. Regular testing and adjustments may be necessary to align with updates in either service.

Is it possible to automate follow-ups through the integration?

Yes, automated follow-ups can be configured using actions where responses or reminders are triggered based on specific user inquiries or time delays after initial interaction logs into Zoho Desk.

What should I do if things don't sync properly between ChatBot and Zoho Desk?

Firstly, review your workflows for any misconfigured triggers or actions. Ensure both systems are up-to-date and consult our troubleshooting guide for common issues related to connectivity and field mapping errors.

Connect ChatBot and Zoho Desk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Message
Triggers when a user sends a message that triggers the chosen interaction.
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- Direction
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- Select Organization
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- Ticket ID
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- File
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- Public
Action
Write
- Select Organization
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- Account Name
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- Description
- Email
- Website
- Fax
- Phone
- Industry
- Owner ID
- Street
- City
- State
- Country
- Zip Code
- Annual Revenue
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- Department
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- Contact
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- Subject
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- Email
- Phone
- Description
- Category
- Sub Category
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- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
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- Department
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- Ticket
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- Contact
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- Subject
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- Email
- Phone
- Description
- Category
- Sub Category
- Status
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- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
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- Ticket Number
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Action
Search
- Select Organization
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- Email
- Account
- Last Name
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- First Name
- Title
- Description
- Type
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street
- City
- State
- Country
- Zip Code
Action
Search or write

- Select Organization
  Required
Trigger
Instant
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- Select Organization
  Required
Trigger
Instant
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- Select Organization
  Required
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Instant
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- Select Organization
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- Select Department
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- Status
  Required
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Instant
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- Select Organization
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- Select Department
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Instant
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- Select Organization
  Required
- Select Department
  Required
- Select Ticket
  Required
- Content
  Required
- Public
Action
Write
- Select Organization
  Required
- Account
- Last Name
  Required
- First Name
- Title
- Description
- Type
- Email
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street
- City
- State
- Country
- Zip Code
Action
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- Select Organization
  Required
- Select Department
  Required
- Select Ticket
  Required
- From Address (E-Mail)
  Required
- To Address (E-Mail)
  Required
- Content Type
  Required
- Content
  Required
- Is Forward
Action
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- Api_docs_info
- HTTP Method
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- URL
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- Query String Parameters
- Headers
- Additional Request Headers
- Body
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- Select Organization
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- Email
Action
Search

Learn how to automate ChatBot on the Zapier blog

Learn how to automate Zoho Desk on the Zapier blog

About ChatBot

ChatBot is a universal and comprehensive framework for building modern AI chatbots. It can be used by total beginners as well as advanced developers.

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About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.

Learn more

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Connect ChatBot and Zoho Desk to unlock the power of automation

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Set up your first integration

Create new Zoho Desk tickets from new ChatBot messages

Create new Zoho Desk tickets from new ChatBot messages

How Zapier works

Select a trigger from ChatBot

Setup an action from Zoho Desk

That’s it! You just connected ChatBot to Zoho Desk

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Make work flow with AI

Frequently Asked Questions about ChatBot + Zoho Desk integrations

Connect ChatBot and Zoho Desk to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Supported triggers and actions

Learn how to automate ChatBot on the Zapier blog

5 ways to automate ChatBot with Zapier

Learn how to automate Zoho Desk on the Zapier blog

Connect ChatBot to Zoho Desk on the world's largest no-code automation platform