Chatter + Salesforce

Create Salesforce cases from new Chatter posts

Look to improve your customer service pipeline? Try this time-saving Zap to streamline the connection between Chatter and Salesforce. Once you set it up, a new case will be made on Salesforce for every new Chatter post, laying the groundwork for you to seamlessly transition from discussion into dealing with your key customer issues.

Look to improve your customer service pipeline? Try this time-saving Zap to streamline the connection between Chatter and Salesforce. Once you set it up, a new case will be made on Salesforce for every new Chatter post, laying the groundwork for you to seamlessly transition from discussion into dealing with your key customer issues.

  1. When this happens...
    ChatterChatter
    New Post in Feed

    Triggers when any new post occurs in your Chatter Feed.

    TriggerScheduled
  2. automatically do this!
    SalesforceSalesforce
    Create Record

    Creates a new record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).

    ActionWrite
Start free with email
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?
  • Chatter triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • TopicRequired

    Trigger
    Scheduled
    Try It
    • Group

    • TextRequired

    Action
    Write
  • Salesforce triggers, actions, and search

    New Contact

    Triggers when a new Contact is created.

    Trigger
    Scheduled
    Try It
    • Group

    Trigger
    Scheduled
    Try It
  • Chatter triggers, actions, and search

    New Topic

    Triggers when a new topic is created.

    Trigger
    Scheduled
    Try It
  • Salesforce triggers, actions, and search

    New Case Attachment

    Triggers when a new Attachment is added to a case.

    Trigger
    Scheduled
    Try It
    • History ObjectRequired

    Trigger
    Scheduled
    Try It
chatter logo
chatter logo

About Chatter

Chatter makes business processes social. Collaborate in real time, in context, from anywhere.
Help

Related categories

  • Team Collaboration
salesforce logo
salesforce logo

About Salesforce

Salesforce is a leading enterprise customer relationship manager (CRM) application.
Learn moreHelp

Related categories

  • CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces integrationsZapier Interfaces integrations

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier