Chatter + Salesforce

Create Salesforce cases from new Chatter posts

Look to improve your customer service pipeline? Try this time-saving Zap to streamline the connection between Chatter and Salesforce. Once you set it up, a new case will be made on Salesforce for every new Chatter post, laying the groundwork for you to seamlessly transition from discussion into dealing with your key customer issues.

Look to improve your customer service pipeline? Try this time-saving Zap to streamline the connection between Chatter and Salesforce. Once you set it up, a new case will be made on Salesforce for every new Chatter post, laying the groundwork for you to seamlessly transition from discussion into dealing with your key customer issues.

  1. When this happens...
    ChatterChatter
    New Post in Feed

    Triggers when any new post occurs in your Chatter Feed.

    TriggerScheduled
  2. automatically do this!
    SalesforceSalesforce
    Create Record

    Creates a new record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Chatter triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • TopicRequired

    Trigger
    Scheduled
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    • Group

    • TextRequired

    Action
    Write
  • Salesforce triggers, actions, and search

    New Contact

    Triggers when a new Contact is created.

    Trigger
    Scheduled
    Try It
    • Group

    Trigger
    Scheduled
    Try It
  • Chatter triggers, actions, and search

    New Topic

    Triggers when a new topic is created.

    Trigger
    Scheduled
    Try It
  • Salesforce triggers, actions, and search

    New Case Attachment

    Triggers when a new Attachment is added to a case.

    Trigger
    Scheduled
    Try It
    • History ObjectRequired

    Trigger
    Scheduled
    Try It
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About Chatter

Chatter makes business processes social. Collaborate in real time, in context, from anywhere.

Related categories

  • Team Collaboration
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About Salesforce

Salesforce is a leading enterprise customer relationship manager (CRM) application.
Learn more

Related categories

  • CRM (Customer Relationship Management)

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