ClickUp + Freshservice

Handle new Freshservice tickets by creating tasks in ClickUp

Stay organized and efficient with this workflow that links Freshservice to ClickUp. Whenever a new ticket arises in Freshservice, a task is immediately created in ClickUp. This enables you to swiftly tackle any incoming issues, escalating productivity and enhancing customer service efficiency.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshservice.
TriggerInstant
automatically do this!
Create Task
Creates a new task.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- WorkspaceRequired
Trigger
Instant
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- WorkspaceRequired
Trigger
Instant
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- WorkspaceRequired
Trigger
Instant
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- WorkspaceRequired
Trigger
Instant
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- WorkspaceRequired
Action
Write
- Message TextRequired
- Include a link to this Zap?
Action
Write
- WorkspaceRequired
Action
Write
- WorkspaceRequired
- Folder NameRequired
Action
Write
- WorkspaceRequired
- CommentRequired
- Include a link to this Zap?
Action
Write
- WorkspaceRequired
- FileRequired
Action
Write
- WorkspaceRequired
- Task NameRequired
Action
Write
- WorkspaceRequired
Action
Write
Find Custom Fields
View the Custom Fields available on tasks in a specific Team / Space / Folder / List.
Action
Search
Find a List of All Tasks
Finds a list of all tasks created in Workspace/Space/Folder/List. Supports Custom Fields.
Action
Search
- Check Plan Bandage
- WorkspaceRequired
- FieldRequired
- ValueRequired
Action
Search

New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- SubjectRequired
- EmailRequired
- DescriptionRequired
- Priority
- CC Emails
- Ticket StatusRequired
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Reaction(s)
- WorkspaceRequired
Trigger
Instant
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- WorkspaceRequired
Trigger
Instant
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- WorkspaceRequired
Trigger
Instant
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- WorkspaceRequired
Trigger
Instant
Try It
- WorkspaceRequired
- Checklist NameRequired
- Checklist ItemRequired
Action
Write
- Include a link to this Zap?
Action
Write
- Field nameRequired
- Description
- Required in tasks
- Pinned
- Visible to guests
Action
Write
- WorkspaceRequired
- List NameRequired
Action
Write
- WorkspaceRequired
- StartRequired
- EndRequired
Action
Write
- WorkspaceRequired
- Task NameRequired
- Task Description
- Markdown Content
- Assignee Emails
- Priority
- Due Date
- Start Date
Action
Write
- Task IdRequired
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
Find the Most Recent Task
Find the most recent task created in Workspace/Space/Folder/List.
Action
Search
Find Task by ID
Find an existing task by its ID.
Action
Search

About ClickUp

ClickUp is a productivity platform that allows you to manage your work and personal tasks in a beautifully intuitive environment.

Learn more

Related categories

Project Management

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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

Server Monitoring

Related Zap Templates

Create tasks in ClickUp for every new ticket in Freshservice

Related Zap Templates

Create tasks in ClickUp for every new ticket in Freshservice

ClickUp + Freshservice

Handle new Freshservice tickets by creating tasks in ClickUp

New Ticket

Update Ticket

Add Notes to a Ticket

Create Requester

Last Name

Job Title

Mobile Phone Number

Work Phone Number

Address

Background Information

New Message Posted to Channel

New Comment on a Task

New List

Task Changes

Archive or Delete Task

Send Direct Message

Include a link to this Zap?

Create Space

Create Folder

Post a Task Comment

Include a link to this Zap?

Post Attachment

Create Task

Update Task

Find Custom Fields

Find a List of All Tasks

Find User by Name or Email

Check Plan Bandage

New User

Update User

Create Ticket

Priority

CC Emails

API Request (Beta)

Api Docs Info

Query String Parameters

Headers

Additional Request Headers

Body

New Reaction Added to Chat Message

Reaction(s)

New Folder

New Task

New Time Entry

New Checklist

Send Chat Message to Channel

Include a link to this Zap?

Create Custom Field

Description

Required in tasks

Pinned

Visible to guests

Create List

Time Tracked

Create Subtask

Task Description

Markdown Content

Assignee Emails

Priority

Due Date

Start Date

Update Custom Field Value

API Request (Beta)

Query String Parameters

Headers

Additional Request Headers

Body

Find the Most Recent Task

Find Task by ID

About ClickUp

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About Freshservice

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