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Integrate CloudTalk with Trengo to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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How Zapier works

Zapier makes it easy to integrate CloudTalk with Trengo - no code necessary. See how you can get setup in minutes.

Select a trigger from CloudTalk

A trigger is an event that starts your Zap and runs the workflow. For example, with CloudTalk, a trigger could be "New Call."

A trigger is the event that kicks off your automated workflow.

Setup an action from Trengo

An action is what takes place after the automation is triggered. For example, with Trengo, the action could be "Create a Contact."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected CloudTalk to Trengo

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect CloudTalk to Trengo with a Zapier template.

Our most popular template

Send a message in Trengo when new calls are activated in CloudTalk
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CloudTalk + Trengo

Send a message in Trengo when new calls are activated in CloudTalk

CloudTalk + Trengo

Make work flow with AI

Level up your CloudTalk to Trengo integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Connect CloudTalk and Trengo to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect CloudTalk and Trengo to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Call
Triggers when call is made via CloudTalk.
Trigger
Instant
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New SMS
Triggers when a SMS is sent/received via CloudTalk
Trigger
Instant
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- ID
  Required
- ID Postfix
  Required
- Contact Name
  Required
- Phone number
  Required
- Email
- Contact Company
- External Link
Action
Write
- From Number
  Required
- To Number
  Required
- Message Text
  Required
Action
Write
- Keyword
  Required
Action
Search

Ticket Label Added
Triggers when a label is added to a conversation.
Trigger
Instant
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New Outbound Message
Triggers when an outbound message is created.
Trigger
Instant
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Phone Call Missed
Triggers when a phone call is missed.
Trigger
Instant
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- Contact Name
  Required
- Email
- Phone
Action
Write
- Channel ID
  Required
- Contact Identifier
  Required
- Contact name
- Message Text
  Required
- Email Subject
Action
Write
- Webhook URL
  Required
- Contact type
  Required
- Contact name
Action
Write
- Term
- Contact Name
  Required
- Email
- Phone
Action
Search or write

New Contact
Triggers when a contact is created or updated in CloudTalk.
Trigger
Instant
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- Activity ID
  Required
- Acitivity ID postfix
  Required
- Activity title
  Required
- Activity content
  Required
- Activity meta - price
- Activity meta - status
- Activity meta - color
- Activity link
- Contact ID
  Required
- Contact ID Postfix
  Required
- Contact name
- Contact email
- Contact number
Action
Write
- ID
  Required
- ID Postfix
  Required
- Contact Name
  Required
- Phone number
  Required
- Email
- Contact Company
- External Link
Action
Write
- ID
  Required
- ID Postfix
  Required
- Contact Name
  Required
- Phone number
  Required
- Email
- Contact Company
- External Link
Action
Write
New Inbound Message
Triggers when an inbound message is created.
Trigger
Instant
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New Internal Note
Triggers when an internal note is created.
Trigger
Instant
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Phone Call Ended
Triggers when a phone call has ended.
Trigger
Instant
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Phone Call Started
Triggers when a phone call has started.
Trigger
Instant
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- Channel ID
  Required
- Phone
- Direction
  Required
- Contact name
- Note
- Duration
- Recording URL
Action
Write
- WhatsApp Message Template ID
  Required
- Recipient Phone number
  Required
- Dynamic Content
Action
Write
- Term
Action
Search

Learn how to automate CloudTalk on the Zapier blog

Learn how to automate Trengo on the Zapier blog

About CloudTalk

CloudTalk help modern sales and customer service teams provide better phone support and close more deals.

Related categories

Phone & SMS

About Trengo

Trengo is a team collaboration tool to manage conversations from channels such as web chat, email and WhatsApp via one inbox.

Related categories

Customer Support

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