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How Zapier works

Zapier makes it easy to integrate CloudTalk with Webhooks by Zapier - no code necessary. See how you can get setup in minutes.

Select a trigger from CloudTalk

A trigger is an event that starts your Zap and runs the workflow. For example, with CloudTalk, a trigger could be "New Call."
A trigger is the event that kicks off your automated workflow.

Setup an action from Webhooks by Zapier

An action is what takes place after the automation is triggered. For example, with Webhooks by Zapier, the action could be "Custom Request."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected CloudTalk to Webhooks by Zapier

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.
Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your CloudTalk to Webhooks by Zapier integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about CloudTalk + Webhooks by Zapier integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with CloudTalk and Webhooks by Zapier

What is the purpose of integrating CloudTalk with Webhooks by Zapier?

Integrating CloudTalk with Webhooks by Zapier allows you to automate workflows by connecting calls and customer data to hundreds of other applications. You can set up triggers like 'New Incoming Call' or 'Call Ended,' and automate actions such as creating a new contact in your CRM or notifying a team on Slack.

How do I set up a trigger for incoming calls in CloudTalk using Webhooks by Zapier?

To set up a trigger for incoming calls, you'll initiate the process in your Zapier dashboard. Choose 'New Incoming Call' as the trigger event from CloudTalk, then select Webhooks by Zapier to define what should happen next, such as sending data to another software.

Can I use Webhooks by Zapier to send SMS notifications via CloudTalk?

Yes, you can automate SMS notifications through CloudTalk using Webhooks by setting an action in Zapier. Once a trigger event is captured, for example, 'Missed Call,' you can configure an action that sends an SMS directly through CloudTalk's system.

Is it possible to update contact information automatically when a call is made or received?

Absolutely, with the integration between CloudTalk and Webhooks by Zapier, you can set triggers like 'New Outgoing Call' or 'Call Ended' and then define actions that update contact details in your CRM or any connected application automatically.

What happens if I receive multiple webhook requests at once from CloudTalk?

Webhooks are designed to handle multiple requests efficiently. When integrated with Zapier, our system processes each webhook request independently according to the defined triggers and actions ensuring no data loss or process delays.

How do I troubleshoot failed zaps between CloudTalk and other apps?

If a zap fails, you can use the task history feature in your Zapier account to view detailed logs of each task. This will provide insights into why an error occurred so that we can rectify any issues related specifically to webhook data not being received or any misconfiguration.

Are there limitations on the types of data that can be sent using webhooks in this integration?

Generally speaking, most types of call-related data such as timestamps, caller IDs, duration, etc., can be sent using webhooks through this integration. However, sensitive information must always comply with privacy regulations and your business's compliance policies when being transmitted.

Connect CloudTalk and Webhooks by Zapier to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • CloudTalk triggers, actions, and search
    New Contact

    Triggers when a contact is created or updated in CloudTalk.

    Trigger
    Instant
    Try It
    • Activity ID
      Required
    • Acitivity ID postfix
      Required
    • Activity title
      Required
    • Activity content
      Required
    • Activity meta - price
    • Activity meta - status
    • Activity meta - color
    • Activity link
    • Contact ID
      Required
    • Contact ID Postfix
      Required
    • Contact name
    • Contact email
    • Contact number
    Action
    Write
    • ID
      Required
    • ID Postfix
      Required
    • Contact Name
      Required
    • Phone number
      Required
    • Email
    • Contact Company
    • External Link
    Action
    Write
    • ID
      Required
    • ID Postfix
      Required
    • Contact Name
      Required
    • Phone number
      Required
    • Email
    • Contact Company
    • External Link
    Action
    Write

Learn how to automate CloudTalk on the Zapier blog

Learn how to automate Webhooks by Zapier on the Zapier blog

cloudtalk logo
cloudtalk logo
About CloudTalk
CloudTalk help modern sales and customer service teams provide better phone support and close more deals.
Learn more
Related categories
  • Phone & SMS
webhook logo
webhook logo
About Webhooks by Zapier
Webhooks simply POST data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data (or JSON) to kick off a workflow in Zapier.
Learn moreHelp
Related categories
  • Developer Tools
  • Zapier

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