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CM.com + Deskpro

Send CM.com SMS for new Deskpro tickets

When your top customer raises a support ticket, you want to know it right away. Strict SLAs demand immediate action and you want to make sure that important tickets are not just added to the stack. This Zapier integration let you send SMS to yourself, account managers and/or to your customer right after a ticket is added to Deskpro. Your customer will definitely appreciate your close attention.

When your top customer raises a support ticket, you want to know it right away. Strict SLAs demand immediate action and you want to make sure that important tickets are not just added to the stack. This Zapier integration let you send SMS to yourself, account managers and/or to your customer right after a ticket is added to Deskpro. Your customer will definitely appreciate your close attention.

  1. When this happens...
    DeskproDeskpro
    New Ticket

    Triggers when a new ticket is created.

    TriggerInstant
  2. automatically do this!
    CM.comCM.com
    Send Text (SMS/Push) Message

    Sends an SMS or Push message to one or multiple people.

    ActionWrite
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Supported triggers and actions

  • Deskpro triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
  • Deskpro triggers, actions, and search

    New Ticket Reply

    Triggers when a ticket is answered.

    Trigger
    Instant
    Try It
  • Deskpro triggers, actions, and search

    Ticket Update

    Triggers when a ticket is updated.

    Trigger
    Instant
    Try It

    • NameRequired

    • Summary

    • Labels

    • Parent organization

    • Email domains

    • Phone number

    • Street Address

    • City

    • State

    • Postal / Zip code

    • Country

    Action
    Write
  • Deskpro triggers, actions, and search

    New Person

    Triggers when a new person is created.

    Trigger
    Scheduled
    Try It

    • Ticket Filter

    Trigger
    Instant
    Try It

    • IdRequired

    • Is Note

    • Format

    • MessageRequired

    Action
    Write

    • Email AddressRequired

    • Password

    • Title

    • Name

    • First Name

    • Last Name

    • Organization

    • Labels

    Action
    Write
cm logo
cm logo

About CM.com

CM is a mobile messaging, voice, authentication and payment platform that enables you to engage with your target audience by mobile communication.

Related categories

  • Phone & SMS
deskpro logo
deskpro logo

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

Related categories

  • Customer Support