Integrate ConnectWise Manage with Jira Software Cloud to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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Zapier makes it easy to integrate ConnectWise Manage with Jira Software Cloud - no code necessary. See how you can get setup in minutes.

Select a trigger from ConnectWise Manage

A trigger is an event that starts your Zap and runs the workflow. For example, with ConnectWise Manage, a trigger could be "New/Updated Contact."

A trigger is the event that kicks off your automated workflow.

Setup an action from Jira Software Cloud

An action is what takes place after the automation is triggered. For example, with Jira Software Cloud, the action could be "Add Attachment to Issue."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ConnectWise Manage to Jira Software Cloud

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect ConnectWise Manage to Jira Software Cloud with a Zapier template.

Our most popular template

Create Jira Software Cloud issues from new or updated ConnectWise Manage tickets
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ConnectWise Manage + Jira Software Cloud

Create Jira Software Cloud issues from new or updated ConnectWise Manage tickets

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ConnectWise Manage + Jira Software Cloud

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Frequently Asked Questions about ConnectWise Manage + Jira Software Cloud integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ConnectWise Manage and Jira Software Cloud

How do I start integrating ConnectWise Manage with Jira Software Cloud?

To begin the integration, ensure you have administrative access to both ConnectWise Manage and Jira Software Cloud. Then, navigate to our platform and set up a new Zap by selecting the appropriate triggers in ConnectWise Manage and actions in Jira.

What triggers are supported for ConnectWise Manage in this integration?

We support several triggers in ConnectWise Manage, including 'New Ticket', 'Updated Ticket', and 'New Contact'. These allow you to start actions in Jira Software Cloud when specific events occur.

Can I update a Jira issue when a ConnectWise ticket is updated?

Yes, when setting up your integration, you can create a Zap that responds to the 'Updated Ticket' trigger in ConnectWise Manage. You can configure it to update an existing issue in your Jira project whenever this trigger is activated.

Is it possible to create a new issue in Jira when a ticket is created in ConnectWise?

Absolutely. By using the 'New Ticket' trigger from ConnectWise Manage, you can automate the creation of new issues in your specified Jira Software Cloud project.

What actions can be performed in Jira Software Cloud from this integration?

Through this integration, we offer actions such as 'Create Issue', 'Update Issue', and adding comments to existing issues. These actions help streamline workflow automation based on tickets managed through ConnectWise.

How do I authenticate my accounts for the integration between ConnectWise and Jira?

During setup, you will be prompted to connect your accounts securely. This involves logging into both platforms through our interface so that we can access the necessary data for triggers and actions.

Can I customize fields between ConnectWise tickets and Jira issues during the integration setup?

Yes, our platform allows field mapping customization. You can map fields from a ticket in ConnectWise to corresponding fields of an issue in Jira ensuring data consistency across platforms.

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Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- New, Updated or Both
- Company Filter
- Contact Type Filter
- Specific Contact Filter
Trigger
Instant
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- New, Updated or Both
- Service Board Filter
- Project Filter
Trigger
Instant
Try It
New Territory
Triggers when a new territory is created.
Trigger
Scheduled
Try It
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Write
- TicketType
  Required
- Text
  Required
- Detail Description
- Internal Analysis
- Resolution
Action
Write

- TicketType
  Required
- Summary
  Required
Action
Write
- Company Identifier
  Required
Action
Search

- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Search or write
- Project
- Status
  Required
Trigger
Scheduled
Try It
- Project
- Status
  Required
Trigger
Scheduled
Try It
- Info
- Jira Cloud Site
  Required
- Email
- Jira API Token
  Required
- Projects to Trigger On
Trigger
Instant
Try It
- Issue
  Required
- Comment
  Required
Action
Write
- Issue
  Required
- User
Action
Write
- Issue
  Required
- Project
- Board
  Required
- Sprint
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Summary
  Required
- Key
Action
Search
- Key
Action
Search
- Keyword
  Required
Action
Search

- Service Board Filter
Trigger
Scheduled
Try It
- New, Updated or Both
- Service Board Filter
- Specific Service Ticket Filter
- Project Filter
Trigger
Instant
Try It
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write
- Summary
  Required
- Company
- RecordType
  Required
- Priority
Action
Write
- Company
  Required
- Company_name
  Required
- Status
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search
- Company Identifier
  Required
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Search or write
- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- Summary
  Required
- Company
- RecordType
  Required
- Priority
Action
Search or write
- JQL
- Order_by
Trigger
Scheduled
Try It
- Info
- Jira Cloud Site
  Required
- Email
- Jira API Token
  Required
- Projects to Trigger On
Trigger
Instant
Try It
- Issue
  Required
- Attachment
  Required
Action
Write
- First Issue
  Required
- Link Type
  Required
- Second Issue
  Required
Action
Write
- Format_info
- Project
Action
Write
- Format_info
- Issue
  Required
- Status
Action
Write
- Project
- Name
  Required
Action
Search
- JQL
Action
Search
- Search by Parameter
  Required
Action
Search
- Summary
  Required
- Key
- Format_info
- Project
Action
Search or write

Learn how to automate Jira Software Cloud on the Zapier blog

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.

Help

Related categories

CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn more Help

Related categories

Project Management

Integrate ConnectWise Manage with Jira Software Cloud to automate your work

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Select a trigger from ConnectWise Manage

Setup an action from Jira Software Cloud

That’s it! You just connected ConnectWise Manage to Jira Software Cloud

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Set up your first integration

Create Jira Software Cloud issues from new or updated ConnectWise Manage tickets

Create Jira Software Cloud issues from new or updated ConnectWise Manage tickets

Make work flow with AI

Frequently Asked Questions about ConnectWise Manage + Jira Software Cloud integrations

Connect ConnectWise Manage and Jira Software Cloud to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Connect ConnectWise Manage and Jira Software Cloud to unlock the power of automation

Supported triggers and actions

Learn how to automate Jira Software Cloud on the Zapier blog

How to use OpenAI to add acceptance criteria to product issues

Connect ConnectWise Manage to Jira Software Cloud on the world's largest no-code automation platform