Connect ConnectWise Manage and Jira Software Server to unlock the power of automation

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Quickly connect ConnectWise Manage to Jira Software Server with a Zapier template.

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Add JIRA issues from new ConnectWise Manage tickets
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ConnectWise Manage + Jira Software Server

Add JIRA issues from new ConnectWise Manage tickets

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ConnectWise Manage + Jira Software Server

How Zapier works

Zapier makes it easy to integrate ConnectWise Manage with Jira Software Server - no code necessary. See how you can get setup in minutes.

Select a trigger from ConnectWise Manage

A trigger is an event that starts your Zap and runs the workflow. For example, with ConnectWise Manage, a trigger could be "New/Updated Contact."

A trigger is the event that kicks off your automated workflow.

Setup an action from Jira Software Server

An action is what takes place after the automation is triggered. For example, with Jira Software Server, the action could be "Add Watcher to Issue."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ConnectWise Manage to Jira Software Server

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your ConnectWise Manage to Jira Software Server integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about ConnectWise Manage + Jira Software Server integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ConnectWise Manage and Jira Software Server

How do I integrate ConnectWise Manage with Jira Software Server?

To integrate ConnectWise Manage with Jira Software Server, you can use our platform to set up automated workflows between the two applications. Begin by selecting triggers from ConnectWise Manage, such as a new ticket created or updated. Then, determine actions in Jira like creating or updating an issue. Our platform simplifies the integration process through a guided interface without requiring extensive programming knowledge.

What triggers and actions are available for integration between ConnectWise Manage and Jira?

In our integration platform, you can use triggers from ConnectWise Manage such as 'New Ticket', 'Ticket Updated', or 'New Contact'. For actions in Jira Software Server, you can choose to 'Create Issue', 'Update Issue', or 'Add Comment'. These triggers and actions help automate your workflow processes efficiently.

Can I automatically create a Jira issue when a new ticket is created in ConnectWise Manage?

Yes, using our platform you can set up a trigger so that every time a new ticket is created in ConnectWise Manage, an associated issue is automatically generated in Jira Software Server.

Is it possible to sync comments between ConnectWise tickets and Jira issues?

Currently, direct syncing of comments between ConnectWise tickets and Jira issues isn't supported natively through our setup. However, you might consider creating separate automations for adding notes as comments based on specific triggers or updates using custom workflows.

How do we handle updates from Jira affecting ConnectWise tickets?

Our platform allows you to trigger updates in ConnectWise Manage based on specific changes in Jira issues. For example, when an issue's status changes in Jira, this could update the corresponding ticket status in ConnectWise Manage via automated workflows.

Can I customize the information transferred between the two platforms during integration?

Yes, you have the flexibility to select which information gets transferred between your systems during each automation event. You can map fields from your triggers to actions ensuring only relevant data passes through according to your organizational needs.

What happens if there’s an error during automation setup between these two systems?

If there’s an error during automation setup or execution, our error management system will alert you immediately. We provide detailed logs and notifications that help troubleshoot issues effectively. You can also reach out to support if persistent problems occur.

Connect ConnectWise Manage and Jira Software Server to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

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Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- New, Updated or Both
- Company Filter
- Contact Type Filter
- Specific Contact Filter
Trigger
Instant
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- New, Updated or Both
- Service Board Filter
- Project Filter
Trigger
Instant
Try It
New Territory
Triggers when a new territory is created.
Trigger
Scheduled
Try It
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Write
- TicketType
  Required
- Text
  Required
- Detail Description
- Internal Analysis
- Resolution
Action
Write

- TicketType
  Required
- Summary
  Required
Action
Write
- Company Identifier
  Required
Action
Search

- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Search or write
- Project
  Required
Trigger
Scheduled
Try It
New Issue Type
Triggers when you add a new issue type.
Trigger
Scheduled
Try It
New Project
Triggers when a project is added.
Trigger
Scheduled
Try It
- Issue
  Required
- User
  Required
Action
Write
- Format_info
- Project
  Required
Action
Write
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Keyword
  Required
Action
Search

- Service Board Filter
Trigger
Scheduled
Try It
- New, Updated or Both
- Service Board Filter
- Specific Service Ticket Filter
- Project Filter
Trigger
Instant
Try It
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write
- Summary
  Required
- Company
- RecordType
  Required
- Priority
Action
Write
- Company
  Required
- Company_name
  Required
- Status
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search
- Company Identifier
  Required
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Search or write
- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- Summary
  Required
- Company
- RecordType
  Required
- Priority
Action
Search or write
- Jql
  Required
Trigger
Scheduled
Try It
New Priority
Triggers when you add a new priority.
Trigger
Scheduled
Try It
- Project
  Required
Trigger
Scheduled
Try It
- Issue
  Required
- File
  Required
Action
Write
- Issue Key
  Required
Action
Write
- Issue Key
  Required
- Summary
  Required
Action
Search

Learn how to automate ConnectWise Manage on the Zapier blog

Learn how to automate Jira Software Server on the Zapier blog

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.

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Related categories

CRM (Customer Relationship Management)

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Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Jira Software Server

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

Help

Related categories