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Integrate ConnectWise Manage with Jira Software Server to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

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Select a trigger from ConnectWise Manage

A trigger is an event that starts your Zap and runs the workflow. For example, with ConnectWise Manage, a trigger could be "New/Updated Contact."

A trigger is the event that kicks off your automated workflow.

Setup an action from Jira Software Server

An action is what takes place after the automation is triggered. For example, with Jira Software Server, the action could be "Add Watcher to Issue."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ConnectWise Manage to Jira Software Server

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Triggers and actions are the main components of every automated workflow.

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The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect ConnectWise Manage to Jira Software Server with a Zapier template.

Our most popular template

Add JIRA issues from new ConnectWise Manage tickets
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ConnectWise Manage + Jira Software Server

Add JIRA issues from new ConnectWise Manage tickets

ConnectWise Manage + Jira Software Server

Make work flow with AI

Level up your ConnectWise Manage to Jira Software Server integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about ConnectWise Manage + Jira Software Server integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ConnectWise Manage and Jira Software Server

How do I integrate ConnectWise Manage with Jira Software Server?

To integrate ConnectWise Manage with Jira Software Server, you can use our platform to set up automated workflows between the two applications. Begin by selecting triggers from ConnectWise Manage, such as a new ticket created or updated. Then, determine actions in Jira like creating or updating an issue. Our platform simplifies the integration process through a guided interface without requiring extensive programming knowledge.

What triggers and actions are available for integration between ConnectWise Manage and Jira?

In our integration platform, you can use triggers from ConnectWise Manage such as 'New Ticket', 'Ticket Updated', or 'New Contact'. For actions in Jira Software Server, you can choose to 'Create Issue', 'Update Issue', or 'Add Comment'. These triggers and actions help automate your workflow processes efficiently.

Can I automatically create a Jira issue when a new ticket is created in ConnectWise Manage?

Yes, using our platform you can set up a trigger so that every time a new ticket is created in ConnectWise Manage, an associated issue is automatically generated in Jira Software Server.

Is it possible to sync comments between ConnectWise tickets and Jira issues?

Currently, direct syncing of comments between ConnectWise tickets and Jira issues isn't supported natively through our setup. However, you might consider creating separate automations for adding notes as comments based on specific triggers or updates using custom workflows.

How do we handle updates from Jira affecting ConnectWise tickets?

Our platform allows you to trigger updates in ConnectWise Manage based on specific changes in Jira issues. For example, when an issue's status changes in Jira, this could update the corresponding ticket status in ConnectWise Manage via automated workflows.

Can I customize the information transferred between the two platforms during integration?

Yes, you have the flexibility to select which information gets transferred between your systems during each automation event. You can map fields from your triggers to actions ensuring only relevant data passes through according to your organizational needs.

What happens if there’s an error during automation setup between these two systems?

If there’s an error during automation setup or execution, our error management system will alert you immediately. We provide detailed logs and notifications that help troubleshoot issues effectively. You can also reach out to support if persistent problems occur.

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Connect ConnectWise Manage and Jira Software Server to unlock the power of automation

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Choose a Trigger

Start here

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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- New, Updated or Both
- Company Filter
- Contact Type Filter
- Specific Contact Filter
Trigger
Instant
Try It
- New, Updated or Both
- Board Filter
- Specific Service Ticket Filter
- Project Filter
Trigger
Instant
Try It
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write
- Summary
  Required
- Company
- RecordType
  Required
- Priority
Action
Write
- Company
  Required
- Company_name
  Required
- Status
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write

- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search

- Company Identifier
  Required
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Search or write
- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- Summary
  Required
- Company
- RecordType
  Required
- Priority
Action
Search or write
- Jql
  Required
Trigger
Scheduled
Try It
New Priority
Triggers when you add a new priority.
Trigger
Scheduled
Try It
- Project
  Required
Trigger
Scheduled
Try It
- Issue
  Required
- File
  Required
Action
Write
- Issue Key
  Required
Action
Write
- Issue Key
  Required
- Summary
  Required
Action
Search

- New, Updated or Both
- Board Filter
- Project Filter
Trigger
Instant
Try It
New Territory
Triggers when a new territory is created.
Trigger
Scheduled
Try It
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Write
- TicketType
  Required
- Text
  Required
- Detail Description
- Internal Analysis
- Resolution
Action
Write
- TicketType
  Required
- Summary
  Required
Action
Write
- Company Identifier
  Required
Action
Search
- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Search or write
- Project
  Required
Trigger
Scheduled
Try It
New Issue Type
Triggers when you add a new issue type.
Trigger
Scheduled
Try It
New Project
Triggers when a project is added.
Trigger
Scheduled
Try It
- Issue
  Required
- User
  Required
Action
Write
- Format_info
- Project
  Required
Action
Write
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Keyword
  Required
Action
Search

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About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.

Related categories

CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Jira Software Server

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

Related categories

Project Management

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