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Integrate ConnectWise Manage with PagerDuty to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

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Select a trigger from ConnectWise Manage

A trigger is an event that starts your Zap and runs the workflow. For example, with ConnectWise Manage, a trigger could be "New/Updated Contact."

A trigger is the event that kicks off your automated workflow.

Setup an action from PagerDuty

An action is what takes place after the automation is triggered. For example, with PagerDuty, the action could be "Add Acknowledge Event."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ConnectWise Manage to PagerDuty

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Triggers and actions are the main components of every automated workflow.

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The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect ConnectWise Manage to PagerDuty with a Zapier template.

Our most popular template

Add PagerDuty trigger notification for new ContactWise Manage tickets
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ConnectWise Manage + PagerDuty
Create tickets in ConnectWise Manage for new or updated incidents in PagerDuty
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PagerDuty + ConnectWise Manage

Add PagerDuty trigger notification for new ContactWise Manage tickets

ConnectWise Manage + PagerDuty

Create tickets in ConnectWise Manage for new or updated incidents in PagerDuty

PagerDuty + ConnectWise Manage

Make work flow with AI

Level up your ConnectWise Manage to PagerDuty integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about ConnectWise Manage + PagerDuty integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ConnectWise Manage and PagerDuty

How do I integrate ConnectWise Manage with PagerDuty?

Integrating ConnectWise Manage with PagerDuty involves setting up triggers and actions between the two platforms. You'll need to create an API key in ConnectWise Manage and use it to authenticate within PagerDuty. Once authenticated, you can set triggers for incidents in ConnectWise that automatically create corresponding events or alerts in PagerDuty.

Which triggers are available when integrating ConnectWise Manage with PagerDuty?

When integrating ConnectWise Manage with PagerDuty, you can utilize triggers based on ticket creation, status changes, or priority updates in ConnectWise. These events can automatically initiate actions such as creating alerts or incidents in PagerDuty.

What actions can be performed in PagerDuty through integration with ConnectWise Manage?

Actions such as creating insights, updating incidents, and escalating issues within PagerDuty can be configured via integration. When certain conditions are met in ConnectWise Manage, these actions will be executed automatically in your PagerDuty environment.

Are there any prerequisites to connect ConnectWise Manage to PagerDuty?

Yes, you will need administrative access to both systems to configure the integration properly. Also, having basic knowledge about API keys and authentication processes would be beneficial for setting up the connection successfully.

Can I configure specific incident severity levels between systems?

Absolutely. In the integration settings, you can map specific ticket priorities from ConnectWise Manage to corresponding severity levels in PagerDuty incidents, ensuring that critical issues are prioritized accordingly.

How does authentication work for integrating ConnectWise Manage with PagerDuty?

Authentication requires generating an API key in your ConnectWise Manage account and entering this key into the authentication settings of your integration setup within PagerDuty. This ensures secure communication between our systems.

Is it possible to automate status updates between ConnectWise Manage and PagerDuty?

Yes, our integration allows for automated status updates. For instance, resolving a ticket in ConnectWise can trigger a resolution event for the corresponding incident in PagerDuty automatically.

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Connect ConnectWise Manage and PagerDuty to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- New, Updated or Both
- Company Filter
- Contact Type Filter
- Specific Contact Filter
Trigger
Instant
Try It
- New, Updated or Both
- Board Filter
- Specific Service Ticket Filter
- Project Filter
Trigger
Instant
Try It
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write
- Summary
  Required
- Company
- RecordType
  Required
- Priority
Action
Write
- Company
  Required
- Company_name
  Required
- Status
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write

- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search

- Company Identifier
  Required
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Search or write
- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- Summary
  Required
- Company
- RecordType
  Required
- Priority
Action
Search or write
- Integration Key
  Required
- Incident Key
  Required
- Incident Key Filter Regex
- Description
Action
Write
- Integration Key
  Required
- Description
- Incident Key
  Required
- Incident Key Filter Regex
- Source URL
- Source Name
Action
Write
- Schedule
  Required
- Start Time
  Required
- End Time
  Required
Action
Search

- New, Updated or Both
- Board Filter
- Project Filter
Trigger
Instant
Try It
New Territory
Triggers when a new territory is created.
Trigger
Scheduled
Try It
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Write
- TicketType
  Required
- Text
  Required
- Detail Description
- Internal Analysis
- Resolution
Action
Write
- TicketType
  Required
- Summary
  Required
Action
Write
- Company Identifier
  Required
Action
Search
- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Search or write
- Event Type
- Assigned To
- Service ID
  Required
Trigger
Instant
Try It
- Integration Key
  Required
- Incident Key
  Required
- Incident Key Filter Regex
- Description
Action
Write
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.

Related categories

CRM (Customer Relationship Management)

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App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.

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