ConnectWise Manage + Simplesat + Filter by Zapier
Create new ConnectWise tickets after receiving negative Simplesat ratings
Automate the followup process with unhappy customers in ConnectWise by creating new service tickets immediately after negative Simplesat ratings are received.
Automate the followup process with unhappy customers in ConnectWise by creating new service tickets immediately after negative Simplesat ratings are received.
- When this happens...New Feedback
Triggers when new feedback is received.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this...Find Company
Find a company by company identifier.
- then do this!Create Ticket
Creates a new service desk or project ticket.
- Free forever for core features
- 14 day trial for premium features & apps
New Feedback
Triggers when new feedback is received.
Try ItSurvey API endpointRequired
Customer name
Customer emailRequired
Customer company
Team member ID
Team member name
Team member email
Ticket ID
Ticket subject
IdRequired
IdRequired
external_id
Name
EmailRequired
Company
Custom attributes
Tags
external_id
Name
EmailRequired
Custom attributes
IdRequired
Only continue if...Required
About ConnectWise Manage
ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.
Related categories
About Simplesat
Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.
Related categories
About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.