Crisp + Kraftful

Log incoming messages in Crisp as new feedbacks in Kraftful

Keep your product development in sync with your customer's feedback. With this workflow, every incoming message in Crisp will quickly be transformed into actionable feedback in Kraftful. This ensures that no customer input is missed and your product is continually improved based on real user experiences. Experience seamless communication and efficient product development like never before.

When this happens...
Message Incoming
Triggers when a visitor sends a message.
TriggerInstant
automatically do this!
Add Feedback
Adds feedback in Kraftful
ActionWrite

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Supported triggers and actions

What does this mean?

Edited Contact
Triggers when a contact is edited.
Trigger
Instant
Try It
Message Incoming
Triggers when a visitor sends a message.
Trigger
Instant
Try It
New Conversation
Triggers when a new conversation is created.
Trigger
Instant
Try It
Conversation Segments Updated
Triggers when a segment is added or removed in a conversation.
Trigger
Instant
Try It
- Conversation ID (session_id)Required
- SegmentsRequired
Action
Write

- User EmailRequired
- User NameRequired
- User MessageRequired
Action
Write
- Conversation ID (session_id)Required
- Note message contentRequired
Action
Write

- Conversation ID (session_id)Required
- StateRequired
Action
Write
- EmailRequired
Action
Search
- Source
- CommentRequired
- Author
- Rating
- Tags
Action
Write

Message Sent
Triggers when an operator sends a message
Trigger
Instant
Try It
New Contact
Triggers when a new contact is created.
Trigger
Instant
Try It
Conversation Custom Data Updated
Triggers when custom data is added or removed in a conversation.
Trigger
Instant
Try It
Conversation Status Change
Triggers when a conversation is (un)resolved.
Trigger
Instant
Try It
- EmailRequired
- NameRequired
- Phone Number
- Address
- Website
- Company
- Position
- Segments
- Notepad
- Custom Data
Action
Write
- EmailRequired
- Event nameRequired
Action
Write
- Conversation ID (session_id)Required
- Message contentRequired
Action
Write
- QueryRequired
Action
Search
- Download LinkRequired
- Source TypeRequired
Action
Write

About Crisp

Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform

Learn more

Related categories

Customer Support

About Kraftful

Copilot for product builders. Listen to millions of users in minutes with AI.

Related categories

AI Tools

Crisp + Kraftful

Log incoming messages in Crisp as new feedbacks in Kraftful

Supported triggers and actions

Edited Contact

Message Incoming

New Conversation

Conversation Segments Updated

Add Segments to Conversation

Create Conversation

Send Note Message

Change Conversation State

Search for a Profile

Add Feedback

Message Sent

New Contact

Conversation Custom Data Updated

Conversation Status Change

Create/Update Contact

Add a User Event

Send Text Message

Search for Conversation

Add Call Transcript

About Crisp

Related categories

About Kraftful

Related categories