Crisp + Slack
Update Slack messages when conversation custom data is updated in Crisp
Stay informed and efficient with this automation that sends a Slack channel message each time your Crisp conversations get an update. This allows your team to quickly react to updated data in real-time, ensuring everyone stays in the loop about customer conversations, facilitating a productive work environment. Hence, improving communication drives better customer service.
Stay informed and efficient with this automation that sends a Slack channel message each time your Crisp conversations get an update. This allows your team to quickly react to updated data in real-time, ensuring everyone stays in the loop about customer conversations, facilitating a productive work environment. Hence, improving communication drives better customer service.
- When this happens...
Conversation Custom Data UpdatedTriggers when custom data is added or removed in a conversation.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
ActionWriteCreate a new record or update an existing record in your app.
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Edited Contact
Triggers when a contact is edited.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Message Incoming
Triggers when a visitor sends a message.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Conversation
Triggers when a new conversation is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Conversation Segments Updated
Triggers when a segment is added or removed in a conversation.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Conversation ID (session_id)Required
SegmentsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.User EmailRequired
User NameRequired
User MessageRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation ID (session_id)Required
Note message contentRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation ID (session_id)Required
StateRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
Message Sent
Triggers when an operator sends a message
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Contact
Triggers when a new contact is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Conversation Custom Data Updated
Triggers when custom data is added or removed in a conversation.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Conversation Status Change
Triggers when a conversation is (un)resolved.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.EmailRequired
NameRequired
Phone Number
Address
Website
Company
Position
Segments
Notepad
Custom Data
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
Event nameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation ID (session_id)Required
Message contentRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
About Crisp
Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform
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About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Related categories
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