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Quickly connect Deskpro to Microsoft Teams with a Zapier template.

Our most popular template

Send chat messages in Microsoft Teams for new tickets in Deskpro
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Deskpro + Microsoft Teams
Send channel messages in Microsoft Teams when new tickets arise in Deskpro
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Deskpro + Microsoft Teams

Send chat messages in Microsoft Teams for new tickets in Deskpro

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Deskpro + Microsoft Teams

Send channel messages in Microsoft Teams when new tickets arise in Deskpro

Details

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Deskpro + Microsoft Teams

How Zapier works

Zapier makes it easy to integrate Deskpro with Microsoft Teams - no code necessary. See how you can get setup in minutes.

Select a trigger from Deskpro

A trigger is an event that starts your Zap and runs the workflow. For example, with Deskpro, a trigger could be "New Organization."

A trigger is the event that kicks off your automated workflow.

Setup an action from Microsoft Teams

An action is what takes place after the automation is triggered. For example, with Microsoft Teams, the action could be "Create Channel."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Deskpro to Microsoft Teams

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Deskpro to Microsoft Teams integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Deskpro + Microsoft Teams integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Deskpro and Microsoft Teams

How do I integrate Deskpro with Microsoft Teams?

To integrate Deskpro with Microsoft Teams, you must set up a connection using our integration platform. Once connected, you can choose specific triggers in Deskpro, such as a new ticket created or updated, and define actions in Microsoft Teams like sending a message to a channel or starting a chat.

Can I trigger an action in Deskpro from Microsoft Teams?

Yes, you can set up the integration so that certain actions in Microsoft Teams, like adding a reaction to a message or creating a new task in Planner, will trigger actions in Deskpro. This could include creating or updating tickets.

What types of triggers are available for the Deskpro and Microsoft Teams integration?

The integration supports various triggers from Deskpro such as when a new ticket is created, updated, assigned to an agent, or resolved. These triggers can initiate actions within Microsoft Teams like posting messages to specific channels.

Are there any restrictions on what data can be shared between Deskpro and Microsoft Teams?

While most ticket information and messages can be shared between the platforms, sensitive data should be handled according to your organization's compliance policies. It's important to configure permissions accurately during setup.

How do I manage notifications between the platforms?

Notifications can be fully customized by selecting specific triggers in Deskpro that will notify users via messages in designated Microsoft Teams channels or direct chats. This ensures only relevant updates are shared.

Is it possible to automate ticket assignments through this integration?

Yes, you can automate ticket assignments based on conditions defined within Deskpro. For example, if a certain keyword is used within the ticket content it could automatically assign the ticket and send an alert to the appropriate team channel in Microsoft Teams.

What should I do if my integrated workflows stop working?

If you experience disruptions with your workflows, first check both applications’ connection status. If they’re still connected but there’s an issue with data transfer or triggers not working as expected, reviewing logs and settings usually helps identify problems.

Connect Deskpro and Microsoft Teams to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Organization
Triggers when a new organization is created.
Trigger
Scheduled
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New Ticket Reply
Triggers when a ticket is answered.
Trigger
Instant
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Ticket Update
Triggers when a ticket is updated.
Trigger
Instant
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- Name
  Required
- Summary
- Labels
- Parent organization
- Email domains
- Phone number
- Street Address
- City
- State
- Postal / Zip code
- Country
Action
Write
- Subject
  Required
- Person
  Required
- Person Name
- Message
- Format
- Is Note
- Message Author
- Department
- Agent
- Status
- Labels
Action
Write

- Name
  Required
Action
Search
- Query
  Required
Action
Search

- Email Address
  Required
- Password
- Title
- Name
  Required
- First Name
- Last Name
- Organization
- Labels
Action
Search or write
- Team
  Required
Trigger
Scheduled
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- Chat
  Required
- Exclude messages by you?
Trigger
Scheduled
Try It
- Team
  Required
Trigger
Scheduled
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- Team
  Required
- Channel
  Required
- Message
  Required
Trigger
Scheduled
Try It
- Member
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
- Reply Content
  Required
Action
Write
- Chat
  Required
- Format
- Message Text
  Required
Action
Write

New Person
Triggers when a new person is created.
Trigger
Scheduled
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- Ticket Filter
  Required
Trigger
Instant
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- Id
  Required
- Is Note
- Format
- Message
  Required
Action
Write
- Email Address
  Required
- Password
- Title
- Name
  Required
- First Name
- Last Name
- Organization
- Labels
Action
Write
- Id
  Required
- Department
- Subject
  Required
- Person
  Required
- Status
- Labels
Action
Write
- Email Address
  Required
Action
Search
- Name
  Required
- Summary
- Labels
- Parent organization
- Email domains
- Phone number
- Street Address
- City
- State
- Postal / Zip code
- Country
Action
Search or write
- Query
  Required
- Subject
  Required
- Person
  Required
- Person Name
- Message
- Format
- Is Note
- Message Author
- Department
- Agent
- Status
- Labels
Action
Search or write
- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Scheduled
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New Chat
Triggers when a new chat is created.
Trigger
Scheduled
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- Team
  Required
- Channel
  Required
Trigger
Scheduled
Try It
- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write
- Team
  Required
- Channel Name
  Required
- Description
Action
Write
- Team
  Required
- Channel
  Required
- Format
- Message
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

Learn how to automate Deskpro on the Zapier blog

Learn how to automate Microsoft Teams on the Zapier blog

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

Related categories

Customer Support

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.