Deskpro + Slack

Post new Deskpro tickets to Slack

Deskpro allows you to manage, track, respond to communications via tickets in your helpdesk. By automatically posting tickets to a specific Slack channel, you can alert your team instantly about incoming tickets. It can also give your non-support team insights to the helpdesk activity.

Deskpro allows you to manage, track, respond to communications via tickets in your helpdesk. By automatically posting tickets to a specific Slack channel, you can alert your team instantly about incoming tickets. It can also give your non-support team insights to the helpdesk activity.

  1. When this happens...
    DeskproDeskpro
    New Ticket

    Triggers when a new ticket is created.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Start free with email
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Supported triggers and actions

  • Deskpro triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
  • Deskpro triggers, actions, and search

    New Ticket Reply

    Triggers when a ticket is answered.

    Trigger
    Instant
    Try It
  • Deskpro triggers, actions, and search

    Ticket Update

    Triggers when a ticket is updated.

    Trigger
    Instant
    Try It
    • NameRequired

    • Summary

    • Labels

    • Parent organization

    • Email domains

    • Phone number

    • Street Address

    • City

    • State

    • Postal / Zip code

    • Country

    Action
    Write
  • Deskpro triggers, actions, and search

    New Person

    Triggers when a new person is created.

    Trigger
    Scheduled
    Try It
    • Ticket Filter

    Trigger
    Instant
    Try It
    • IdRequired

    • Is Note

    • Format

    • MessageRequired

    Action
    Write
    • Email AddressRequired

    • Password

    • Title

    • Name

    • First Name

    • Last Name

    • Organization

    • Labels

    Action
    Write
deskpro logo
deskpro logo

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

Related categories

  • Customer Support
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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