Integrate Dialpad with Freshdesk to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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Zapier makes it easy to integrate Dialpad with Freshdesk - no code necessary. See how you can get setup in minutes.

Select a trigger from Dialpad

A trigger is an event that starts your Zap and runs the workflow. For example, with Dialpad, a trigger could be "Call State Changed."

A trigger is the event that kicks off your automated workflow.

Setup an action from Freshdesk

An action is what takes place after the automation is triggered. For example, with Freshdesk, the action could be "Add Notes to a Ticket."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Dialpad to Freshdesk

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Triggers and actions are the main components of every automated workflow.

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Set up your first integration

Quickly connect Dialpad to Freshdesk with a Zapier template.

Our most popular template

Create new Freshdesk tickets for new calls to your Dialpad Call Centre
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Dialpad + Freshdesk

Create new Freshdesk tickets for new calls to your Dialpad Call Centre

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Dialpad + Freshdesk

Make work flow with AI

Level up your Dialpad to Freshdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Dialpad + Freshdesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Dialpad and Freshdesk

How do I integrate Dialpad with Freshdesk?

You can integrate Dialpad with Freshdesk through our integration platform. By setting up triggers in Dialpad, such as call completed or new voicemail, specific actions can be executed in Freshdesk like creating a new ticket or adding a note to an existing ticket.

What triggers are available when integrating Dialpad with Freshdesk?

When integrating Dialpad with Freshdesk, you can use triggers such as 'New Call', 'Call Ended', 'Voicemail Received', and 'Contact Updated'. These events can prompt actions in Freshdesk like creating a ticket, updating contact information, or sending notifications.

Can I create a ticket in Freshdesk for every missed call in Dialpad?

Yes, you can set up the integration to trigger the creation of a new ticket in Freshdesk whenever there's a missed call in Dialpad. Simply configure the trigger for 'Missed Call' and choose the action to create a ticket.

Is it possible to update existing tickets with call details using this integration?

Certainly, our integration allows you to update existing tickets in Freshdesk by pulling call details from Dialpad. This can be configured by selecting an appropriate trigger like 'Call Ended' and setting the action to update ticket information.

What happens if someone leaves a voicemail on Dialpad? Can this be tracked in Freshdesk?

If someone leaves a voicemail on Dialpad, you can configure our system to automatically create a new ticket or add a note to an existing ticket within Freshdesk. Just set up the 'Voicemail Received' trigger and map it to your desired action in Freshdesk.

Are there any limitations on the types of actions that can be triggered in Freshdesk from Dialpad events?

While most common actions like creating tickets or updating contact information are supported, complex workflows might require additional configurations. Our system is designed to cover standard use cases efficiently.

How often does the synchronization occur between Dialpad and Freshdesk?

The synchronization between Dialpad and Freshdesk typically happens instantly based on real-time triggers set for events like calls ending or voicemails received. However, certain configurations may cause slight delays based on network conditions.

Connect Dialpad and Freshdesk to integrate crucial parts of your business

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Connect Dialpad and Freshdesk to unlock the power of automation

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Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Call States
  Required
Trigger
Instant
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- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Type
- Description
  Required
- Priority
- CC Emails
Action
Write
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

- SMS direction
  Required
Trigger
Instant
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Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category Id
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category Id
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Email
  Required
Action
Search

Learn how to automate Dialpad on the Zapier blog

Learn how to automate Freshdesk on the Zapier blog

About Dialpad

Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.

Related categories

Phone & SMS

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

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Integrate Dialpad with Freshdesk to automate your work

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.