Integrate Dialpad with Zoho Desk to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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How Zapier works

Zapier makes it easy to integrate Dialpad with Zoho Desk - no code necessary. See how you can get setup in minutes.

Select a trigger from Dialpad

A trigger is an event that starts your Zap and runs the workflow. For example, with Dialpad, a trigger could be "Call State Changed."

A trigger is the event that kicks off your automated workflow.

Setup an action from Zoho Desk

An action is what takes place after the automation is triggered. For example, with Zoho Desk, the action could be "Add Attachment."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Dialpad to Zoho Desk

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Triggers and actions are the main components of every automated workflow.

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Set up your first integration

Quickly connect Dialpad to Zoho Desk with a Zapier template.

Our most popular template

Create new Zoho Desk tickets when Dialpad call states change
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Dialpad + Zoho Desk
Create Zoho Desk tickets for new sms in Dialpad
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Dialpad + Zoho Desk

Create new Zoho Desk tickets when Dialpad call states change

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Dialpad + Zoho Desk

Create Zoho Desk tickets for new sms in Dialpad

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Dialpad + Zoho Desk

Make work flow with AI

Level up your Dialpad to Zoho Desk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Dialpad + Zoho Desk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Dialpad and Zoho Desk

What exactly does the Dialpad and Zoho Desk integration do?

The integration between Dialpad and Zoho Desk allows you to automate workflows by connecting the two platforms. This can include actions such as creating a new ticket in Zoho Desk when a call is received in Dialpad, or updating contact information when details are modified in either system.

How do I set up the integration between Dialpad and Zoho Desk?

You can set up the integration through our platform by navigating to the integrations page and selecting both Dialpad and Zoho Desk. You'll need to authenticate your accounts on both platforms, after which you can define triggers like 'New Call' or 'New SMS' in Dialpad, and corresponding actions such as 'Create Ticket' in Zoho Desk.

Are there any limitations on triggers and actions available for this integration?

The current integration supports key triggers like 'New Call', 'Missed Call', and 'New SMS' from Dialpad, with actions such as 'Create or Update Ticket', 'Add Comment', and 'Update Status' in Zoho Desk. Some advanced features might not yet be supported.

Can I customize what data gets transferred from Dialpad to a ticket in Zoho Desk?

Yes, you have control over mapping fields between Dialpad and Zoho Desk. When setting up your integration, you can specify which pieces of data from a call or message should populate fields within a new ticket or update an existing one.

How often does data sync between Dialpad and Zoho Desk once integrated?

Data sync happens nearly instantaneously once triggers are activated. For instance, when a new call comes into Dialpad that you've set as a trigger, relevant data is pushed to create or update a ticket in Zoho Desk almost immediately.

Is it possible to integrate multiple accounts of each platform together using our tool?

Currently, our platform supports connecting one account of each platform per integration setup. If multiple accounts need to be integrated across both services, separate integrations must be configured for each account pairing.

Who can I contact if I run into issues with the Dialpad-Zoho Desk integration?

For any technical support needs regarding the integration, you can reach out through our help section where we offer comprehensive guides. Our support team is also available for direct assistance if needed.

Connect Dialpad and Zoho Desk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Provide world-class support with a little help from automation

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The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Connect Dialpad and Zoho Desk to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Call States
  Required
Trigger
Instant
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- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Select Organization
  Required
Trigger
Instant
Try It
- Select Organization
  Required
Trigger
Instant
Try It
- Select Organization
  Required
Trigger
Instant
Try It

- Select Organization
  Required
- Select Department
  Required
- Status
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
Trigger
Instant
Try It

- Select Organization
  Required
- Select Department
  Required
- Select Ticket
  Required
- Content
  Required
- Public
Action
Write
- Select Organization
  Required
- Account
- Last Name
  Required
- First Name
- Title
- Description
- Type
- Email
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street
- City
- State
- Country
- Zip Code
Action
Write
- Select Organization
  Required
- Select Department
  Required
- Select Ticket
  Required
- From Address (E-Mail)
  Required
- To Address (E-Mail)
  Required
- Content Type
  Required
- Content
  Required
- Is Forward
Action
Write
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Select Organization
  Required
- Email
Action
Search

- SMS direction
  Required
Trigger
Instant
Try It
Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
Action
Write
- Select Organization
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
- Direction
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Ticket ID
  Required
- File
  Required
- Public
Action
Write
- Select Organization
  Required
- Account Name
  Required
- Description
- Email
- Website
- Fax
- Phone
- Industry
- Owner ID
- Street
- City
- State
- Country
- Zip Code
- Annual Revenue
Action
Write
- Select Organization
  Required
- Department
  Required
- Contact
  Required
- Subject
  Required
- Email
- Phone
- Description
- Category
- Sub Category
- Status
  Required
- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
Action
Write
- Select Organization
  Required
- Department
  Required
- Ticket
  Required
- Contact
  Required
- Subject
  Required
- Email
- Phone
- Description
- Category
- Sub Category
- Status
  Required
- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
Action
Write
- Select Organization
  Required
- Select Department
  Required
- Ticket Number
  Required
Action
Search
- Select Organization
  Required
- Email
- Account
- Last Name
  Required
- First Name
- Title
- Description
- Type
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street
- City
- State
- Country
- Zip Code
Action
Search or write

Learn how to automate Dialpad on the Zapier blog

Learn how to automate Zoho Desk on the Zapier blog

About Dialpad

Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.

Related categories

Phone & SMS

About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.

Learn more

Related categories

Integrate Dialpad with Zoho Desk to automate your work

How Zapier works

Select a trigger from Dialpad

Setup an action from Zoho Desk

That’s it! You just connected Dialpad to Zoho Desk

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Set up your first integration

Create new Zoho Desk tickets when Dialpad call states change

Create Zoho Desk tickets for new sms in Dialpad

Create new Zoho Desk tickets when Dialpad call states change

Create Zoho Desk tickets for new sms in Dialpad

Make work flow with AI

Frequently Asked Questions about Dialpad + Zoho Desk integrations

Connect Dialpad and Zoho Desk to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Connect Dialpad and Zoho Desk to unlock the power of automation

Supported triggers and actions

Learn how to automate Dialpad on the Zapier blog

Learn how to automate Zoho Desk on the Zapier blog

Connect Dialpad to Zoho Desk on the world's largest no-code automation platform