Discord + Freshservice

Create channel messages in Discord for new tickets in Freshservice

Stay on top of new tickets in your Freshservice account and improve your team's response time with this automation. With this workflow, every time a new ticket is created in Freshservice, a channel message will be sent in Discord. This ensures your team is promptly informed about new tickets, helping to keep customer satisfaction high and streamline your support process.

Stay on top of new tickets in your Freshservice account and improve your team's response time with this automation. With this workflow, every time a new ticket is created in Freshservice, a channel message will be sent in Discord. This ensures your team is promptly informed about new tickets, helping to keep customer satisfaction high and streamline your support process.

  1. When this happens...
    FreshserviceFreshservice
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    TriggerInstant
  2. automatically do this!
    DiscordDiscord
    Send Channel Message

    Post a new message to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
discord logo
discord logo

About Discord

Discord is an all-in-one voice and text chat for gamers.
Learn moreHelp

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  • Team Chat

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freshservice logo
freshservice logo

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
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