Connect Discord and Help Scout to unlock the power of automation

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Set up your first integration

Quickly connect Discord to Help Scout with a Zapier template.

Our most popular template

Create Discord channel messages for new Help Scout conversations
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Help Scout + Discord
Update Discord channel messages when tags get updated in Help Scout
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Help Scout + Discord
Create Discord messages when new conversations are initiated in Help Scout
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Help Scout + Discord

Create Discord channel messages for new Help Scout conversations

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Help Scout + Discord

Update Discord channel messages when tags get updated in Help Scout

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Help Scout + Discord

Create Discord messages when new conversations are initiated in Help Scout

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Help Scout + Discord

How Zapier works

Zapier makes it easy to integrate Discord with Help Scout - no code necessary. See how you can get setup in minutes.

Select a trigger from Discord

A trigger is an event that starts your Zap and runs the workflow. For example, with Discord, a trigger could be "New Message Posted to Channel."

A trigger is the event that kicks off your automated workflow.

Setup an action from Help Scout

An action is what takes place after the automation is triggered. For example, with Help Scout, the action could be "Add Note."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Discord to Help Scout

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Discord to Help Scout integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Discord + Help Scout integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Discord and Help Scout

How does the Discord-Help Scout integration work?

Our Discord-Help Scout integration enables you to connect your Discord server with your Help Scout account, allowing you to automate workflows between the two platforms. You can set triggers in Discord, such as when a new message is posted in a specific channel, and create actions in Help Scout, like creating a new conversation or updating a customer profile.

Can I customize what actions are taken in Help Scout based on Discord activities?

Yes, you can customize actions in Help Scout based on triggers from Discord. For instance, if someone mentions a specific keyword or user in Discord, you can automatically create a tagged conversation in Help Scout or update an existing ticket with relevant information.

Is coding knowledge required to set up the integration between Discord and Help Scout?

No coding knowledge is needed to set up the integration. Our user-friendly interface allows you to select predefined triggers and actions, making it easy to connect your services without writing any code. We ensure the process is straightforward for all users.

What kind of triggers from Discord can be used?

You can use various triggers from your Discord server in our integration. Popular triggers include new messages posted in a channel, reactions added to messages, mentions of specific users or roles, and joining of new members.

How quickly do actions happen when triggered by an event on Discord?

Actions triggered by events on Discord occur near-instantaneously. Once a trigger condition is met on your Discord server, our system quickly processes the event and executes the defined action within Help Scout.

Can this integration help with managing customer support through our community channels?

Yes, integrating Discord with Help Scout can enhance how you manage customer support through community channels. By automating tasks such as notifying support teams of key discussions or issues raised within your community channels, you improve response times and service quality.

Are there limitations to the number of workflows I can create between Discord and Help Scout?

There are no hard limits on creating workflows between Discord and Help Scout through our platform; however, it's essential to consider performance impacts and maintainability when scaling complex automation structures.

Connect Discord and Help Scout to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Channel
  Required
Trigger
Scheduled
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- Channel type
  Required
- Emoji
  Required
- Limitation_notice
Trigger
Scheduled
Try It
- Channel
  Required
- Ignore previously archived Posts?
  Required
Trigger
Scheduled
Try It
Role Assigned to User
Triggers when a role is assigned to a user.
Trigger
Scheduled
Try It
- Channel
  Required
- Post name
  Required
- Initial message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write

- Channel
  Required
- New Name
  Required
Action
Write
- Dm_bot_info
- User
  Required
- Initial message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
Action
Write

- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Bot Name
Action
Search
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Subject
  Required
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Status
- Assigned User
- Tag
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Write
- Conversation ID
  Required
- Customer ID
- Text
  Required
- Assigned User
  Required
- Create as Draft
  Required
Action
Write
- Subject
  Required
- Mailbox
  Required
- Assigned User
  Required
- Tag
- Status
- Email
  Required
- Custom Query
Action
Search
- New Name
  Required
Action
Search
- User's Email
  Required
- Date Range Start
  Required
- Date Range End
  Required
Action
Search
- User's Email
  Required
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write

New User Added
Triggers when a new user joins the Discord Server.
Trigger
Scheduled
Try It
- Channel
  Required
Trigger
Scheduled
Try It
- Channel type
  Required
- Member
Trigger
Scheduled
Try It
- User
  Required
- Role
  Required
Action
Write
- User
  Required
- Role
  Required
Action
Write
- Channel
  Required
- Initial message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel
  Required
- Forum Post
  Required
- Initial message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- New Name
  Required
Action
Search
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
  Required
Trigger
Scheduled
Try It
- Conversation ID
  Required
- Text
  Required
- Assigned User
  Required
Action
Write
- First Name
  Required
- Last Name
  Required
- Email
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- Conversation ID
  Required
Action
Write
- Email
  Required
Action
Search
- Email
  Required
Action
Search
- User's Email
  Required
Action
Search
- Subject
  Required
- Mailbox
  Required
- Assigned User
  Required
- Tag
- Status
- Email
  Required
- Custom Query
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Assigned User
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Search or write

Learn how to automate Discord on the Zapier blog

Learn how to automate Help Scout on the Zapier blog

About Discord

Discord is an all-in-one voice and text chat for gamers.

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About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

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