Integrate Discord with Intercom to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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How Zapier works

Zapier makes it easy to integrate Discord with Intercom - no code necessary. See how you can get setup in minutes.

Select a trigger from Discord

A trigger is an event that starts your Zap and runs the workflow. For example, with Discord, a trigger could be "New Message Posted to Channel."

A trigger is the event that kicks off your automated workflow.

Setup an action from Intercom

An action is what takes place after the automation is triggered. For example, with Intercom, the action could be "Add Note."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Discord to Intercom

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect Discord to Intercom with a Zapier template.

Our most popular template

Send channel messages in Discord for new conversations in Intercom
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Intercom + Discord
Send Discord channel messages for new Intercom leads added via email
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Intercom + Discord
Create Discord channel messages for new Intercom companies
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Intercom + Discord
Create Discord channel messages for new Intercom leads
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Intercom + Discord
Add new Discord users as leads in Intercom for seamless management
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Discord + Intercom
Create/update Intercom users from new Discord channel messages
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Discord + Intercom

Send channel messages in Discord for new conversations in Intercom

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Intercom + Discord

Send Discord channel messages for new Intercom leads added via email

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Intercom + Discord

Create Discord channel messages for new Intercom companies

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Intercom + Discord

Create Discord channel messages for new Intercom leads

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Intercom + Discord

Add new Discord users as leads in Intercom for seamless management

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Discord + Intercom

Create/update Intercom users from new Discord channel messages

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Discord + Intercom

Add and update new Discord users in Intercom for seamless user management
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Discord + Intercom
Forward new Discord channel messages to Intercom as incoming messages
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Discord + Intercom

Make work flow with AI

Level up your Discord to Intercom integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Discord + Intercom integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Discord and Intercom

How do I integrate Discord with Intercom?

You can integrate Discord with Intercom using automation tools that support both platforms, such as Zapier. You need to create a "Zap" where a trigger in Discord, like a new message in a specific channel, initiates an action in Intercom, such as creating or updating a contact.

What are common triggers for Discord in this integration?

Common triggers for Discord include new messages posted to a channel, user joins or leaves server events. These can initiate various actions within Intercom based on your configured workflows.

Can I update Intercom contacts from Discord?

Yes, you can set up an automated process where certain activities or commands in Discord trigger updates to user contacts in Intercom. This might involve using data collected from the message content or user details.

Is it possible to send alerts to Discord channels from Intercom notifications?

Absolutely. You can configure your integration so that when there's an important notification in Intercom, like a new lead or support ticket, an alert is automatically sent to your specified Discord channel.

How do I handle errors during integration setup?

We suggest checking the logs provided by your automation tool. Errors often arise from incorrect authentication or misconfigured triggers/actions. Make sure all credentials are correct and each step of your workflow is set properly.

Can we automate responses in Discord based on Intercom activity?

Yes, it’s possible to set up automated responses in Discord when specific events occur in Intercom. For example, if a new conversation starts with a high-priority tag, you could have a bot message generated automatically on your server.

Do we need coding skills to integrate these platforms?

Typically no coding skills are required for basic integrations using tools like Zapier which provides a user-friendly interface for setting triggers and actions. However, more complex automations may require custom scripting.

Connect Discord and Intercom to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Discord and Intercom to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Channel
  Required
Trigger
Scheduled
Try It
- Channel type
  Required
- Emoji
  Required
- Limitation_notice
Trigger
Scheduled
Try It
- Channel
  Required
- Ignore previously archived Posts?
  Required
Trigger
Scheduled
Try It
Role Assigned to User
Triggers when a role is assigned to a user.
Trigger
Scheduled
Try It
- Channel
  Required
- Post name
  Required
- Initial message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write

- Channel
  Required
- New Name
  Required
Action
Write
- Dm_bot_info
- User
  Required
- Initial message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
Action
Write

- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Bot Name
Action
Search
Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
Try It
Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
Try It
- Message body format
Trigger
Instant
Try It
New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
Try It
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Email
  Required
- Body
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Tag
  Required
- Reply Type
  Required
- Body
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Tag
  Required
- New Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User
  Required
- New Name
  Required
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- Tag
  Required
- New Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

New User Added
Triggers when a new user joins the Discord Server.
Trigger
Scheduled
Try It
- Channel
  Required
Trigger
Scheduled
Try It
- Channel type
  Required
- Member
Trigger
Scheduled
Try It
- User
  Required
- Role
  Required
Action
Write
- User
  Required
- Role
  Required
Action
Write
- Channel
  Required
- Initial message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel
  Required
- Forum Post
  Required
- Initial message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- New Name
  Required
Action
Search
Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
Try It
New Lead
Triggers when a new Lead is created.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
New Company
Triggers when a new Company is created.
Trigger
Instant
Try It
New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
Try It
New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- Contact identifier type
  Required
- Tag selection method
Action
Write
- User Association Note
- Company
  Required
- Warning
- New Name
  Required
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Body
Action
Write
- Company
  Required
- New Name
  Required
- Untag?
Action
Write
- Email
  Required
- New Name
  Required
- User
  Required
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- User Association Note
- New Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

Learn how to automate Discord on the Zapier blog

Learn how to automate Intercom on the Zapier blog

About Discord

Discord is an all-in-one voice and text chat for gamers.

Learn more Help

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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.