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Discord + InvGate Service Desk

Create Discord channel messages for new InvGate Service Desk requests

Stay informed about new requests in your InvGate Service Desk by sending channel messages in Discord with this automation. With each Service Desk request, a message will be posted in your chosen Discord channel, keeping your team in the loop and ensuring prompt responses to customers. Improve collaboration and enhance productivity with this seamless workflow integration.

Stay informed about new requests in your InvGate Service Desk by sending channel messages in Discord with this automation. With each Service Desk request, a message will be posted in your chosen Discord channel, keeping your team in the loop and ensuring prompt responses to customers. Improve collaboration and enhance productivity with this seamless workflow integration.

  1. When this happens...
    InvGate Service DeskInvGate Service Desk
    New Request

    Triggers when a new request is created.

    TriggerScheduled
  2. automatically do this!
    DiscordDiscord
    Send Channel Message

    Post a new message to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • InvGate Service Desk triggers, actions, and search

    New Automated Action

    Triggers when a new Automated Action is defined.

    Trigger
    Scheduled
    Try It
  • InvGate Service Desk triggers, actions, and search

    New Request

    Triggers when a new request is created.

    Trigger
    Scheduled
    Try It

    • TitleRequired

    • DescriptionRequired

    • CategoryRequired

    • CreatorRequired

    • TypeRequired

    • CustomerRequired

    • PriorityRequired

    Action
    Write

    • UsernameRequired

    • First NameRequired

    • Last NameRequired

    • EmailRequired

    Action
    Write

    • Automated ActionRequired

    Trigger
    Scheduled
    Try It

    • RequestRequired

    Trigger
    Scheduled
    Try It

    • Request where you want to commentRequired

    • CommentRequired

    • Author of this commentRequired

    • Is Solution

    • Customer Visible

    Action
    Write

    • Request identifierRequired

    Action
    Search
discord logo
discord logo

About Discord

Discord is an all-in-one voice and text chat for gamers.
Learn more

Related categories

  • Team Chat

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invgate-service-desk logo
invgate-service-desk logo

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.

Related categories

  • Customer Support