Discord + LiveChat

Send channel messages in Discord for new tickets in LiveChat

Stay informed about new support requests with this efficient workflow that connects LiveChat and Discord. When a new ticket is created in LiveChat, a channel message will be sent in Discord, ensuring your team can promptly address customer concerns. Keep everyone in the loop and speed up response times by connecting your customer support and communication platforms.

When this happens...
New Ticket
Triggers when the ticket is created.
TriggerInstant
automatically do this!
Send Channel Message
Post a new message to a specific #channel you choose.
ActionWrite

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Supported triggers and actions

What does this mean?

Chat Changed
Triggers when the tag list for a particular chat was changed.
Trigger
Instant
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New Chat
Triggers when the chat is started.
Trigger
Instant
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New Visitor in Queue
Triggers when a visitor enters queue.
Trigger
Instant
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New User Added
Triggers when a new user joins the Discord Server.
Trigger
Scheduled
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- Forum ChannelRequired
Trigger
Scheduled
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- Channel typeRequired
- Member
Trigger
Scheduled
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- UserRequired
- RoleRequired
Action
Write

- UserRequired
- RoleRequired
Action
Write
- ChannelRequired
- Message TextRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Forum ChannelRequired
- Forum PostRequired
- Message contentRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel NameRequired
Action
Search

Finished Chat
Triggers when the chat is ended.
Trigger
Instant
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New Ticket
Triggers when the ticket is created.
Trigger
Instant
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- ChannelRequired
Trigger
Scheduled
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- Channel typeRequired
- Emoji
- Limitation Notice
Trigger
Scheduled
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- Forum Channel
- Ignore previously archived Posts?Required
Trigger
Scheduled
Try It
Role Assigned to User
Triggers when a role is assigned to a user.
Trigger
Scheduled
Try It
- Forum ChannelRequired
- Post nameRequired
- Initial message contentRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- ChannelRequired
- New NameRequired
Action
Write
- Dm Bot Info
- UserRequired
- Message TextRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- UsernameRequired
Action
Search