Discord + SolarWinds Service Desk

Send Discord channel messages for new SolarWinds Service Desk incidents

Stay informed and respond quickly to new incidents in your SolarWinds Service Desk with this workflow. Whenever a new incident occurs in SolarWinds, it will send a channel message in Discord, keeping your team in the loop and streamlining communication. Improve response times and boost productivity with this simple yet effective automation.

When this happens...
New Incident
Triggers when a new incident is created.
TriggerScheduled
automatically do this!
Send Channel Message
Post a new message to a specific #channel you choose.
ActionWrite

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Supported triggers and actions

What does this mean?

New Asset
New asset in your inventory.
Trigger
Scheduled
Try It
New Contract
New contract was added.
Trigger
Scheduled
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New Incident
Triggers when a new incident is created.
Trigger
Scheduled
Try It
New Release
New release in your service desk.
Trigger
Scheduled
Try It
New Task
Triggers when a new task is created.
Trigger
Scheduled
Try It

- NameRequired
- ManufacturerRequired
- TypeRequired
- StatusRequired
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- NameRequired
- Manufacturer NameRequired
- StatusRequired
- License TypeRequired
- Start Date
- End Date
- Note
- Site
- Department
Action
Write

- TitleRequired
- PriorityRequired
- Requester's Email AddressRequired
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- EmailRequired
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write
New User Added
Triggers when a new user joins the Discord Server.
Trigger
Scheduled
Try It
- Forum ChannelRequired
Trigger
Scheduled
Try It
- Channel typeRequired
- Member
Trigger
Scheduled
Try It
- UserRequired
- RoleRequired
Action
Write
- UserRequired
- RoleRequired
Action
Write
- ChannelRequired
- Message TextRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Forum ChannelRequired
- Forum PostRequired
- Message contentRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel NameRequired
Action
Search

New Change
New change in your service desk.
Trigger
Scheduled
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New Hardware
New hardware in your inventory.
Trigger
Scheduled
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New Problem
New problem in your service desk.
Trigger
Scheduled
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New Risk
New risk was detected.
Trigger
Scheduled
Try It
New User
New user in your account.
Trigger
Scheduled
Try It
- TitleRequired
- StateRequired
- Requester's Email AddressRequired
- PriorityRequired
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- NameRequired
- SerialRequired
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- StateRequired
- NameRequired
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write
- ChannelRequired
Trigger
Scheduled
Try It
- Channel typeRequired
- Emoji
- Limitation Notice
Trigger
Scheduled
Try It
- Forum Channel
- Ignore previously archived Posts?Required
Trigger
Scheduled
Try It
Role Assigned to User
Triggers when a role is assigned to a user.
Trigger
Scheduled
Try It
- Forum ChannelRequired
- Post nameRequired
- Initial message contentRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- ChannelRequired
- New NameRequired
Action
Write
- Dm Bot Info
- UserRequired
- Message TextRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- UsernameRequired
Action
Search

About Discord

Discord is an all-in-one voice and text chat for gamers.

Learn more

Related categories

Team Chat

Similar apps

About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

Learn more

Related categories

Customer Support

Discord + SolarWinds Service Desk

Send Discord channel messages for new SolarWinds Service Desk incidents

New Asset

New Contract

New Incident

New Release

New Task

Create Asset

Create Contract

Create Incident

Create Release

Create User

New User Added

New Forum Message

New Mention

Add Role

Remove User Role

Send Channel Message

Send message in Forum Post

Find Channel

New Change

New Hardware

New Problem

New Risk

New User

Create Change

Create Hardware

Create Problem

Create Solution

New Message Posted to Channel

New Reaction on Message

New Forum Post

Role Assigned to User

Create new Forum Post

Rename Channel

Send Direct Message

API Request (Beta)

Find User

About Discord

Related categories

Similar apps

Slack

Microsoft Teams

Twitch

About SolarWinds Service Desk

Related categories