Dixa + Microsoft Teams

Send Microsoft Team channel messages with new Dixa conversations

This Zap automatically triggers a post in a Teams channel when a new conversation in Dixa is received. Effortlessly inform users working outside Dixa about a new conversation entry, providing them with relevant data points such as the name and email of the requester, conversation ID, and conversation subject.

When this happens...
New Conversation Created
Triggers when a conversation is created in Dixa
TriggerInstant
automatically do this!
Send Channel Message
Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.
ActionWrite

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Supported triggers and actions

What does this mean?

- Note
Trigger
Instant
Try It
- info
Trigger
Instant
Try It
- info
Trigger
Instant
Try It
Tag Removed From Conversation
Triggers when a tag is removed from a conversation
Trigger
Instant
Try It
- Conversation IDRequired
- Message TextRequired
- DirectionRequired
Action
Write

- Conversation IDRequired
- StatusRequired
Action
Write
- Requester IDRequired
- DirectionRequired
- Email Integration EndpointRequired
- SubjectRequired
- MessageRequired
- Language
Action
Write

- End User IDRequired
- Info
Action
Write
- ActionRequired
- TagRequired
- Conversation IDRequired
Action
Write
- User IDRequired
- Phone Number
- Email Address
- Display Name
- First Name
- Last Name
- Middle Names
Action
Write
- User IDRequired
Action
Search
- Conversation IDRequired
Action
Search
- CSIDRequired
Action
Search
- Search QueryRequired
- Exact Matches only?Required
Action
Search
- Email AddressRequired
- RoleRequired
Action
Search
- External IDRequired
- NameRequired
- Email
- Phone number
- Avatar URL
- RoleRequired
Action
Search or write
- Phone numberRequired
- RoleRequired
- NameRequired
- Email
- Avatar URL
- External ID
Action
Search or write
- TeamRequired
- ChannelRequired
- Member
- Highlight Word
Trigger
Scheduled
Try It
New Chat
Triggers when a new chat is created.
Trigger
Scheduled
Try It
- TeamRequired
- ChannelRequired
Trigger
Scheduled
Try It
- TeamRequired
- Channel NameRequired
- Description
- Favorite for All?
Action
Write
- TeamRequired
- ChannelRequired
- Message IDRequired
- Reply ContentRequired
Action
Write
- ChatRequired
- Message Text Format
- Message TextRequired
Action
Write

- info
Trigger
Instant
Try It
- info
Trigger
Instant
Try It
- info
Trigger
Instant
Try It
- Conversation IDRequired
- Agent ID
- MessageRequired
Action
Write
- TypeRequired
Action
Write
- User ID
- Caller IDRequired
- Direction
- Destination queue
Action
Write
- NameRequired
- Email
- Phone number
- Avatar URL
- External ID
- RoleRequired
Action
Write
- Conversation IDRequired
- Info
Action
Write
- CSIDRequired
- QueueRequired
Action
Write
- CSIDRequired
Action
Search
- External IDRequired
Action
Search
- Conversation IDRequired
Action
Search
- User IdRequired
- RoleRequired
Action
Search
- Queue IDRequired
Action
Search
- Phone numberRequired
- RoleRequired
Action
Search
- EmailRequired
- RoleRequired
- NameRequired
- Phone number
- Avatar URL
- External ID
Action
Search or write
- TeamRequired
Trigger
Scheduled
Try It
- ChatRequired
- Exclude messages by you?
Trigger
Scheduled
Try It
- TeamRequired
Trigger
Scheduled
Try It
- TeamRequired
- ChannelRequired
- MessageRequired
Trigger
Scheduled
Try It
- TeamRequired
- Channel NameRequired
- Description
Action
Write
- TeamRequired
- ChannelRequired
- Message Text Format
- Message TextRequired
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

About Dixa

Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.

Help

Related categories

Customer Support

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Learn more Help

Dixa + Microsoft Teams

Send Microsoft Team channel messages with new Dixa conversations

Customer Satisfaction Rating Received

Note

New Conversation Created

info

Status Changed

info

Tag Removed From Conversation

Add Message

Change Conversation Status

Create Conversation

Language

Set Custom Contact Attributes

Info

Tag Conversation

Update End User

Phone Number

Email Address

Display Name

First Name

Last Name

Middle Names

Search Conversations by User

Get Conversation Rating

Get Messages in Conversation

Search Conversation

Search User by Email Address

Find or Create User

Email

Phone number

Avatar URL

Find or Create User

Email

Avatar URL

External ID

New Channel Mention

Member

Highlight Word

New Chat

New Channel Message

Create Channel

Description

Favorite for All?

Reply to Channel Message

Send Chat Message

Message Text Format

Message Added

info

Internal Note Added

info

Tag Added to Conversation

info

Add Internal Note

Agent ID

Anonymize Data

Create Callback Request

User ID

Direction

Destination queue

Create User

Email

Phone number

Avatar URL

External ID

Set Custom Conversation Attributes

Info

Transfer Conversation to Queue

Get Conversation by Id

Search Enduser by External ID

Get Conversation Tags

Get User by Id

Get Queue by Id

Search User by Phone Number

Find or Create User

Phone number

Avatar URL

External ID

New Channel

New Chat Message