Dixa + Slack

Create Dixa conversations from new Slack channel messages

Effortlessly streamline your customer support process with this workflow that connects Slack to Dixa. When a new message is posted in a designated Slack channel, a conversation is created in Dixa, making sure your support team stays on top of every customer inquiry. Boost your responsiveness and enhance your customer support experience with this time-saving automation.

When this happens...
TriggerScheduled
automatically do this!
Create Conversation
Create an Email or Contact Form Conversation
ActionWrite

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Supported triggers and actions

What does this mean?

- Note
Trigger
Instant
Try It
- info
Trigger
Instant
Try It
- info
Trigger
Instant
Try It
Tag Removed From Conversation
Triggers when a tag is removed from a conversation
Trigger
Instant
Try It
- Conversation IDRequired
- Message TextRequired
- DirectionRequired
Action
Write

- Conversation IDRequired
- StatusRequired
Action
Write
- Requester IDRequired
- DirectionRequired
- Email Integration EndpointRequired
- SubjectRequired
- MessageRequired
- Language
Action
Write

- End User IDRequired
- Info
Action
Write
- ActionRequired
- TagRequired
- Conversation IDRequired
Action
Write
- User IDRequired
- Phone Number
- Email Address
- Display Name
- First Name
- Last Name
- Middle Names
Action
Write
- User IDRequired
Action
Search
- Conversation IDRequired
Action
Search
- CSIDRequired
Action
Search
- Search QueryRequired
- Exact Matches only?Required
Action
Search
- Email AddressRequired
- RoleRequired
Action
Search
- External IDRequired
- NameRequired
- Email
- Phone number
- Avatar URL
- RoleRequired
Action
Search or write
- Phone numberRequired
- RoleRequired
- NameRequired
- Email
- Avatar URL
- External ID
Action
Search or write

- info
Trigger
Instant
Try It
- info
Trigger
Instant
Try It
- info
Trigger
Instant
Try It
- Conversation IDRequired
- Agent ID
- MessageRequired
Action
Write
- TypeRequired
Action
Write
- User ID
- Caller IDRequired
- Direction
- Destination queue
Action
Write
- NameRequired
- Email
- Phone number
- Avatar URL
- External ID
- RoleRequired
Action
Write
- Conversation IDRequired
- Info
Action
Write
- CSIDRequired
- QueueRequired
Action
Write
- CSIDRequired
Action
Search
- External IDRequired
Action
Search
- Conversation IDRequired
Action
Search
- User IdRequired
- RoleRequired
Action
Search
- Queue IDRequired
Action
Search
- Phone numberRequired
- RoleRequired
Action
Search
- EmailRequired
- RoleRequired
- NameRequired
- Phone number
- Avatar URL
- External ID
Action
Search or write

About Dixa

Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.

Help

Related categories

Customer Support

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn more Help

Related categories

Team Chat

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Dixa + Slack

Create Dixa conversations from new Slack channel messages

Customer Satisfaction Rating Received

Note

New Conversation Created

info

Status Changed

info

Tag Removed From Conversation

Add Message

Change Conversation Status

Create Conversation

Language

Set Custom Contact Attributes

Info

Tag Conversation

Update End User

Phone Number

Email Address

Display Name

First Name

Last Name

Middle Names

Search Conversations by User

Get Conversation Rating

Get Messages in Conversation

Search Conversation

Search User by Email Address

Find or Create User

Email

Phone number

Avatar URL

Find or Create User

Email

Avatar URL

External ID

Message Added

info

Internal Note Added

info

Tag Added to Conversation

info

Add Internal Note

Agent ID

Anonymize Data

Create Callback Request

User ID

Direction

Destination queue

Create User

Email

Phone number

Avatar URL

External ID

Set Custom Conversation Attributes

Info

Transfer Conversation to Queue

Get Conversation by Id

Search Enduser by External ID

Get Conversation Tags

Get User by Id

Get Queue by Id

Search User by Phone Number

Find or Create User

Phone number

Avatar URL

External ID

About Dixa

Related categories

About Slack

Related categories

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