Dixa + zenloop + Filter by Zapier + Delay by Zapier
Send zenloop email surveys 72 hours after new Dixa conversations are closed
When a new conversation is closed in Dixa, zenloop will send a survey to the requestor under the condition that the conversation still has status "closed."
When a new conversation is closed in Dixa, zenloop will send a survey to the requestor under the condition that the conversation still has status "closed."
- When this happens...Status Changed
Triggers when a conversation changes its status between Open, Closed or Follow Up.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this...Delay For
Waits for a set amount of time before completing your Actions.
- then do this...Get Conversation by Id
Search a conversation based on CSID
- then do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Create Email Survey Recipient
Creates a new survey recipient (Email surveys only).
- Free forever for core features
- 14 day trial for premium features & apps
About Dixa
Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.
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About zenloop
zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System® (NPS) framework.
zenloop's SaaS platform collects quantitative and qualitative feedback through various channels (link, email, website or each embedded). Our smart label technology analyzes the feedback and automatically identifies all relevant insights and trends.
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About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.
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About Delay by Zapier
Put your Actions on hold for a specified amount of time before sending data to another app. You can set up scheduled emails, get notified of incomplete tasks, send automatic follow-ups, and automate other tasks on your timeline.