Document360 + Jira Service Management

Create Document360 documents for new Jira Service Management requests

When a new request is raised in Jira Service Management, this integration will create an article in Document360. This helps with keeping your knowledge base content up-to-date and enhances the content quality. It's very useful to reduce your support tickets using a self-service documentation.

When a new request is raised in Jira Service Management, this integration will create an article in Document360. This helps with keeping your knowledge base content up-to-date and enhances the content quality. It's very useful to reduce your support tickets using a self-service documentation.

  1. When this happens...
    Jira Service ManagementJira Service Management
    New Request

    Triggers when a request is created.

    TriggerScheduled
  2. automatically do this!
    Document360Document360
    Create a Document

    Create document from text in Document360

    ActionWrite
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Supported triggers and actions

What does this mean?
    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
    • SiteRequired

    • ProjectRequired

    • Request TypeRequired

    Action
    Write
  • Document360 triggers, actions, and search

    New Article

    Triggers when a new article is created.

    Trigger
    Instant
    Try It
    • TitleRequired

    • ContentRequired

    • VersionRequired

    • LanguageRequired

    • CategoryRequired

    • Publish

    Action
    Write
    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • VersionRequired

    • LanguageRequired

    • ArticleRequired

    • Text to AppendRequired

    Action
    Write
    • VersionRequired

    • LanguageRequired

    • Search TermRequired

    Action
    Search
document360 logo
document360 logo

About Document360

Document360 is a cloud-based help desk solution that enables users in businesses across various industries to create, collaborate and publish self-service knowledge bases for their products.

Related categories

  • Customer Support
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

  • Customer Support